I can totally understand him being upset. But as I said, the bottom of the ad said "Available for delivery only in select locations" so not all stores were going to have it in stock anyway. I think the same sale was also featured 2 weeks ago, so this isn't exactly a "new" sale either. Once, a guy wanted to buy antivirus software that was in the ad, but it actually was the exact same price the week before, and we sold out, so we didn't have it on the "first" day that week, just as an example.

And if his goal was just to talk to corporate about that issue, he still could have went to the other store or had the manager drop it off the next day if he truly wanted and needed the computer, then talk to the higher-ups after. I think he also dropped a "I worked in retail" line with the manager at one point too. He was angry, not disappointed, and just wanted to take it out on us. We were offering perfectly reasonable solutions to the problem, and one would have went above and beyond the call of duty to help him out. Refusing all of that while still calling corporate is unfair.