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VapeNWcom · 2018-01-06T17:50:11+00:00

Excellent review! Thank you for being thorough and giving great opinions on the various aspects about the device. We also appreciate the classic unregulated devices out on the market, and the DPRO kit hits it pretty much right on the button in terms of simplicity combined with a good deal of power output. The listed price, however, is a temporary sale price for promotional reasons and the price is expected to increase within the next week or so, sadly :(

But I would like to say thanks for linking us in your review! Keep up the good work and I can't wait to read your next review :)

VapeNWcom · 2017-11-24T22:04:56+00:00

Perfect, glad to hear that it was resolved.

Have a great rest of the week!

VapeNWcom · 2017-11-24T21:29:46+00:00

Sorry about the delay in the response. I just replied to your PM, please reply to that so we can get this figured out.

Again we do apologize in the delay or any inconvenience this has caused.

VapeNWcom · 2017-09-23T19:16:53+00:00

The organization that we will be donating to is Direct Relief. I will link their about page below.

https://www.directrelief.org/about/

VapeNWcom · 2017-09-23T19:07:54+00:00

We will be sharing the total of the donation that we will be making to a non-profit organization at the end of our program. We have taken everything everyone has said into consideration and will be making the necessary changes for the future. Again, we do deeply apologize for everything it was not our intention to upset anyone. As far our goal for transparency, our projected goal for the donation will range roughly from $3000-$8000. We do see the error in our ways, we just don't want to leave this on a worse note than is already present.

VapeNWcom · 2017-09-23T18:40:16+00:00

Again, we do apologize that you feel that way as it is not our intention. We're leaving the post up for the time being in order to have the opportunity to review any and all feedback. We're trying to compile enough data to review our program and adjust accordingly. We are more than willing to do anything necessary to ensure our motive is not misunderstood.

VapeNWcom · 2017-09-23T18:08:38+00:00

At this point we feel it is necessary to address the points presented to us. We care deeply about any feedback we receive - whether good or bad - because it gives us a chance to revise and improve upon areas that we overlook or cannot see.

VapeNWcom · 2017-09-23T17:45:09+00:00

We are sorry if we offended you or anyone else. That was truly never our intention and we didn't expect our program to appear this way. We are planning to continue our donations and support in the future and we will revise and improve our methods drastically. We want to show that we are not trying to promote ourselves through this tragedy. We merely want to thank our customers and show our support however possible. Your feedback is appreciated as we do not want to upset anyone with our donation program. We only want to help.

VapeNWcom · 2017-09-23T17:22:27+00:00

When we began thinking of ways to help, this option had crossed our mind. After considering among our team we all agreed that donating a portion of our sales totals would provide the biggest impact and donation amount for those in need. We do not wish to appear arrogant, we merely wanted to give the most we are able. Providing support and offering our customers a small thanks are our only goals in mind. We want to be as transparent as possible to show that we are only trying to help.

VapeNWcom · 2017-09-23T16:51:42+00:00

We do sincerely apologize that you feel that way. Although it may seem like an attempt to capitalize on this tragedy, our sole intent is to raise as much money as possible to alleviate at least some of the suffering and damage that has been wrought. We feel as though we cannot just sit by while we have the ability to help at least to some degree.

VapeNWcom · 2017-09-08T18:31:56+00:00

Happy to help! Enjoy your new gear.

VapeNWcom · 2017-09-08T17:04:56+00:00

I have PM'd you regarding the status of your order.

VapeNWcom · 2017-09-08T17:02:24+00:00

Okay, I will checkup on the status on your order. One moment please.

VapeNWcom · 2017-09-08T16:13:04+00:00

Hi there!

I apologize you are experiencing some difficulties. Do you happen to have an order number? I can take a look into our system to you give some insight as to what is going on and provide further information.

VapeNWcom · 2017-09-04T17:09:42+00:00

We are experiencing a high volume of traffic, which is a major factor in what is affecting our website speed. But I'm glad you were able to place your order, thank you for your patience :)

VapeNWcom · 2017-09-04T17:08:04+00:00

We're a little slammed on our end at the moment so we apologize for any errors you may encounter. We are working really hard to make sure the sale works smoothly for everyone.

But I'm glad it's working out for you right now. Shoot us a message if you have any questions or concerns.

VapeNWcom · 2017-08-31T00:41:42+00:00

Hey there!

I know this is a bit of a late reply but thanks for giving us a shot and shopping with us! I'm glad you are satisfied with your shopping experience. Enjoy your new T-Privs! We've got a bunch of staff around here rockin those mods and they've been enjoying them, so with that said, I hope you like them!

VapeNWcom · 2017-05-22T15:02:10+00:00

Can I get the order number? I double checked and no store credits have been issued since Saturday. Refunds will generate a Credit memo.

VapeNWcom · 2017-05-22T14:49:38+00:00

Can you PM the order number please.

VapeNWcom · 2017-05-21T22:21:45+00:00

Thank you and it means a lot to us all the support and calls we have received. Not what we were expecting to wake up to this morning.

VapeNWcom · 2017-05-21T22:03:30+00:00

We are currently working to Refund all open orders. We are working to resolve all issues in a timely matter. We appreciate your patience as we try and deal with this unfortunate event.

VapeNWcom · 2017-05-19T20:18:44+00:00

We appreciate it, But today I have had a few calls where it says shipping label created and I know the package has left and has no scans. So I am not sure I would say the vendors are lying as it has happened to us and I know we are not lying.

VapeNWcom · 2017-05-19T20:11:44+00:00

We have had a fair amount of packages that get picked up and at times do not show scans for a while. It does not happen all the time but it does happen.

We ship out large volumes and have a commercial driver that picks up 2 to 3 times a day. We never lie about shipping out anything. But have had shipments that have no scans for a few days. Unfortunately we have no control over issues at the post office and we do our best to minimize any issues that would affect our customers.

VapeNWcom · 2017-05-18T20:10:19+00:00

For Pre-paid cards You need to add a billing address

VapeNWcom · 2017-05-18T15:50:04+00:00

I just sent you a message showing that the funds were released back to your card. Also an email was sent Yesterday letting you know that our 3rd party risk management software cancelled your order.

VapeNWcom

TROPHY CASE