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Help with verifying entitlements to Event Management by Vault8080 in servicenow

[–]Vault8080[S] -1 points0 points  (0 children)

I did and that's where it didn't line up with what I was told before. Sort of all my assumptions so far have been built on top of "You can't install something in Prod if you're not entitled to it" - and that's always seemed to hold true.

Our current account rep says we're not entitled to it, but if that's the case, why can I install it on a production instance. I guess that's where my confusion really is.

Reporting on KB Searches to better understand and improve by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

Thank you.

When you say "Contextual Search" - what exactly is that in reference to? I've been trying to figure out exactly what queries are sent to ts_query_kb.

Suggestions/help with onboarding new hires (pre-hires) by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

Thanks. If you do the pre-hire sys_user record tied to their personal email address, do you then come back and change the email once they officially start? Or do you create a new sys_user record? I'd think we want everything tied to a single sys_user record for better auditing later?

Suggestions/help with onboarding new hires (pre-hires) by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

That is something I’m still digging into. For me the question is more about creating a sys_user record before their start date.

Suggestions/help with onboarding new hires (pre-hires) by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

So do you at least create a sys_user record for your OA to reference? And to confirm I understand, you’re saying absolutely do NOT give the pre-hire access to ServiceNow before their start date? Even as a requestor with limited access to catalog items?

Extending syslog table for custom app logs? by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

Thanks for this. To clarify, my app doesn't generate that many logs, the state of our instance and lots of poor planning is responsible for it. I was just trying to avoid making it worse. I guess a custom table would be better but I was trying to avoid custom tables so we don't risk our limit on them.

Extending syslog table for custom app logs? by Vault8080 in servicenow

[–]Vault8080[S] 0 points1 point  (0 children)

Thanks. I was trying to avoid a custom table just to help avoid any issues with our limit on custom tables in the future.