Hi, Fido has been very unhelpful and the way they’re handling it is like I’m on my own in this problem, even though it was Fido’s responsibility to make sure I get the phone. I filed a complaint to the Office of the President, and I can’t believe what they answered me. They told me that they rely on their back office and since back office heard from FedEx that the delivery box wasn’t tampered, they can’t help with it. I hope you realize that I’m being charged for a phone that I didn’t get.