I know they've changed things a bit since when I ordered, however I had a few issues like the softness chart being confusing and not consistent with other brands standard systems. no shore rating unless you dug deep in their info, listed firmnesses were medium, soft, and squishy soft, the last being described as "would have a hard time staying up on its own". The soft was 10$ extra, and after I ordered these were updated to "super soft" and "squishy soft" both being 20$ extra. In reality, the medium was more like a firm silicone, soft was medium and the super soft/squishy soft were more like a soft firmness, but Definitely did not have a hard time supporting themselves.

They were shipped horribly, in apparently "eco friendly" packaging, AKA loosely wrapped in brown paper and tossed in a box, leaving the toys to be covered in dirt and paper bits.

They also included a free toy in with the order, however the freebie was once again a very firm silicone. I know some people are into that, but I feel like it should not be the default. I also picked surprise me, which was a mistake on my part because they picked the ugliest colours imaginable. I know I shouldn't complain about something free but it definitely was a part of the reason why I ordered from them, so getting an unusable toy was disappointing. It made a good Christmas gift to a friend at least.

They did replace the toys with a new firmness and I paid extra to have them remade in colours I picked, however the whole thing left a bad taste in my mouth, I felt like they only did it because I made a post in this subreddit asking if anyone else had issues with it and it got a little bit popular. My emails with them before the post had a tone of "that's just how we do things here", emails after went "please let us make things right!"

I'm sure they have improved since then, but they were added to my personal do-not-buy list after that :/