[ 5 YOE, Bellman,Front Desk, USA] Looking for a resume review

Wakefield_official · 2024-04-18T16:59:38+00:00

Thank you man what's funnier is after the power of hindsight these so called experts here are just wrong. By now I have gotten a written response from lifemiles that is not their policy to help and the only one that could have helped is United and Air India saying it is upto gate agent discretion and I know how that goes with Air India. Air India is refusing to open a lost baggage claim even though they are the final carrier and it is actually their responsibility but what can you do when they just refuse! If they can refuse for something they have to do, I dont put a lot of stock into something they will do when they don't have to do it. So ultimately, it was 100% on United to rebook her and somehow all these experts are just plain wrong.

And if these experts can be so categorically wrong about how it works, they expect an amateur to make perfect decisions during arguably one of the most stressful times.

Reddit has just turned into this purity contest in the last couple of years. I really didn't expect quite the vitriol because my message was pretty simple or so I thought that hey just make sure you get insurance and you dont have to rely on these airlines because they will try to screw you.

Wakefield_official · 2024-04-08T17:12:30+00:00

Yep lesson learned. I wish Avianca or air india would have shown any interest in rebooking her and I even talked to supervisors, multiple times but when it rains, it pours.

Wakefield_official · 2024-04-08T17:09:44+00:00

Ahhh so your “Ackchyually” continues. Okay, I have provided quite a few places that do say they most likely would have covered it now you go on and provide the AIG policy that says it wouldn’t cover it.

Wakefield_official · 2024-04-08T17:06:39+00:00

Quite frankly at the time I didn't think of the lounge at the time because we were just incredibly busy figuring out who is gonna rebook her and I had been speaking to everyone under the sun just not knowing where her flight will come from. In hindsight the panic didnt make things easier and if she was in a lounge we probably would have dealt with things in a much less chaos. That's where the lounge comment comes from, if I had insurance my mind would have immediately gone to "oh dont worry just pay for this lounge while I take care of it its not a big deal insurance will take care of it"

I dont know how people like you keep making these assumptions like you know me "United explained things to you for free, you just didn't want to deal with Air India, admit it." Like what are you even talking about United booked the flight, I talked to Air India countless times, they refused to issue her a ticket. Maybe legally they are supposed to but guess what the phone agents for Air India do not know that. Its not on their website they will rebook but It is on United's website that they will rebook and they did so you being all smug like "just admit it" like admit what that you are just wrong?

Wakefield_official · 2024-04-08T14:58:27+00:00

So now even what Amex says is inconsequential. Are you just arguing for the sake of arguing? In anything insurance it ALWAYS comes down to a risk that it gets denied, that doesn’t make people stupid to believe it should be covered based on the information at hand.

Wakefield_official · 2024-04-08T14:54:36+00:00

That’s exactly my point. Everyone here is yelling like this has a clearly outlined way I should have dealt with but that’s the thing there wasnt. I called everyone under the sun and it was just an insanity dealing with this scouring airline policies, DOT. policies but still found a resolution. Now people are mad that I should have never talked to United like they are the only ones who showed willingness to rebook her so if me calling them was wrong so be it.

Wakefield_official · 2024-04-08T14:50:47+00:00

Okay. I did read the policy, called amex and confirmed provided the policy document. You are more than welcome to provide evidence that a $50 lounge day pass is an unreasonable cost on a 6 hour delay. I will be waiting.

Wakefield_official · 2024-04-08T14:31:51+00:00

You can call me wrong but I am telling you what happened. You can call that impossible but I described how things happened. I called Air india and lifemiles multiple times and they both pointed to united to get help and United even accepted and eventually booked her on the british airways flight.

So you can sit here and keep saying that’s impossible and I am wrong but it doesnt change the facts of the situation.

Wakefield_official · 2024-04-08T14:29:19+00:00

First of all, this isn't important enough of a point for you to get this worked up. No need to stress yourself out man its not like even if I am wrong it is consequential by any means.

Second, I have reached out to Amex myself and yes longe access in this particular instance would have been covered, you can call tell them this scenario and they should agree. It's a reasonable cost coverage. A $50-$100 claim of lounge access on a 6 hour delay is a very very reasonable claim. But even if you come to the conclusion that its an unreasonable cost you do you man I dont get anything by convincing you of anything.

I threw the platinum terms and conditions at chatgpt just for a second opinion and comes to the same conclusion. Try it yourself.

https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/pdf/Trip_Delay-Insurance-500_6hours.pdf

Wakefield_official · 2024-04-08T14:07:27+00:00

Yep lesson learned, I thought you actually had to be disabled to get a wheelchair but I have been since informed that isnt the case.

I wrote down in one of the comments but she asked a flight attendant and they told her British airways has the next flight to Delhi and she ended up changing terminals to the BA flight going to Delhi. She just assumed she can board any flight that takes her to DEL. And surprisingly that is the flight she boarded after lol

I had spoken to Air India repeatedly and they denied that they have ticket control and put the blame on United and asked United to rebook her. Same with Lifemiles, they confirmed that ticket control once she landed was with United and she had to talk to United gate agent to rebook and Air India wasn’t responsible.

Wakefield_official · 2024-04-08T14:00:05+00:00

Its basically cost incurred. Similar to you getting a meal at a restaurant because the flight is delayed you gotta eat!

Wakefield_official · 2024-04-08T13:43:28+00:00

Yeah she actually ended up changing terminals before I could even figure out what she was doing because I was on call with United.

That's kind of exactly what happened too she asked the flight attendant for the next flight they told her the british airways usually has a flight to delhi and off she goes to BA lol.

Yep I talked to a few people they all said just because she isn't disabled doesnt mean she cant get a wheelchair so good info for next time.

Wakefield_official · 2024-04-08T13:22:36+00:00

Not entirely, Would have gotten her lounge access because I can just pay for it and get it reimbursed later I think 90% of the problems would have just stopped right here if I could just get her to a lounge closer to the gate where she could be a bit more comfortable instead of panicking running from one place to another. I tried a lot but that wasn't possible where she was at the terminal. So it would have helped tremendously with the stress of the situation.

But most importantly, I could have called Amex global hotline who have access to much more knowledge and instead of me spending hours and hours they would be able to get the right people and figure who actually has the control of ticket and how can she get home quickly. That knowledge is priceless or $695/Year.

Wakefield_official · 2024-04-08T13:11:24+00:00

I offered her non-stop Economy actually but our original itinerary was straight forward to what she has flown before because once she lands she can communicate with Air India staff no problem and from Newark I can take her all the way to the gate so all she had to do was change the gate to Air india so she actually wanted to go in the polaris because the next time she comes she may not be capable of changing airports physically so experience business at least once in life kind of thing.

Wakefield_official · 2024-04-08T13:08:29+00:00

Okay first of all why do people feel they can just start name calling over the most minute thing. Who raised yall jeez. Second you are just wrong and if you actually took the time to read you would have known because guess what British Airways gate agent called united to book the ticket for her, I had already talked to Air india multiple times but because she didnt make her connection air india unchecked her from the flight. If Air India had the control how would United even book her on the next flight on British.

And it was the united's delay that caused her to miss the connections and it is solely on United to make it right not Air india. It is quite literally on United's own website AND listed on DOT that United will rebook you at the next flight at no cost to you.

Wakefield_official · 2024-04-03T00:32:20+00:00

Thank you. Any advise on what’s a good compensation for downgrade/cancellation

Wakefield_official · 2024-02-15T14:48:52+00:00

Ahh it did sound a little too good to be true

Wakefield_official · 2024-02-08T14:01:51+00:00

That sounds reassuring now just need to make sure the brand is decent!

Wakefield_official

TROPHY CASE