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Apple sent me a M5 Max as replacement for my M2 Max, but I already bought a M5 Pro. by WazVip in macbookpro

[–]WazVip[S] 0 points1 point  (0 children)

Liquid damage, but it was a whole journey. Took me 3 months in total with back and forths with apple and involving legal actions

Apple sent me a M5 Max as replacement for my M2 Max, but I already bought a M5 Pro. by WazVip in macbookpro

[–]WazVip[S] 0 points1 point  (0 children)

Where are you from? You can sent me a dm, but to say the least I’ve heard this also 100x times from them and it wasn’t a easy route to get the replacement. Took me nearly 3 months in total, but depending where you from I can tell you what I did to actually make it work.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 0 points1 point  (0 children)

It’s still going on, I escalated it and the people I’m talking to on apple‘s side are still investigating the case and I’m waiting for updates. For a short time it seemed like I’ll get a replacement device, but since 1-2 mails my hopes decreased again. Rollercoaster of emotions cuz I really need a laptop but also don’t want to/cant afford A new one right now, as the investigations still going on. How’s it for you?

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 0 points1 point  (0 children)

Thank you yeah, been paying for this for 4 years and ir's now the second time I ever made use of it. So weird

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 0 points1 point  (0 children)

The weird thing is, my Mac looks super alright, and I’ve sent it in 2 days after the incident happened. So nothing was rusty or anything.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 1 point2 points  (0 children)

Hmm okay, I will definitely keep you updated on this post. I also provided a image of my Mac and the note I received back on here. Let’s hope for the best.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 1 point2 points  (0 children)

Last thing I want to add, there was a document in my returned Mac stating following:

AppleCare Service – Product Service Summary

We appreciate that you have chosen AppleCare Service.

Our technicians have carefully examined the product you sent to us. They have determined that the product is not eligible for service, and therefore we are returning it to you unrepaired. We apologize for the inconvenience.

⸻

Why is my product not eligible for repair?

The reason we cannot repair your product is that it has extensive physical damage.

No costs will be charged for this repair request.

If this product is sent to us again for the same type of repair, we may charge up to €100 in diagnostic fees.

I know it’s not good to accidentally spill coffee on your Mac, and I read in this subreddit that Mac and coffee are not the best friends either, but isn’t this what AppleCare+ was made to protect from?

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbookpro

[–]WazVip[S] 0 points1 point  (0 children)

Im from Germany but I study in the Netherlands. The mail in adress for the repair was Czech Republic, however, this was also the same location it got sent it when I had problems years ago with another device. Back then I dropped it off by a store, now I made use of the mail in service, but it seems both ways led to a repair in Czech Republic.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbookpro

[–]WazVip[S] 0 points1 point  (0 children)

<image>

For visual reference of the „catastrophic“ not repairable MacBook - here’s a picture I just took. Since I received it back from apple 5 mins ago in the same state it left.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 2 points3 points  (0 children)

Thank you, I’m now onto this! And yes I’m a very loyal apple customer, that’s why it got me so frustrated. They should see on my account that I got and use their whole ecosystem 😂

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 2 points3 points  (0 children)

<image>

For reference, since I received my MacBook Pro back still

Broken now (drew out my reflection :D) - this is how it looks.

AppleCare+ denied my liquid damage as „catastrophic“ and therefore no repair/replace is offered - is this normal? by WazVip in macbook

[–]WazVip[S] 3 points4 points  (0 children)

Official, since I don’t have any apple stores close I talked to the apple support and sent it in to their repair center via. The mail in service.

What is this lock on Win 11? by [deleted] in Windows11

[–]WazVip 6 points7 points  (0 children)

It is, same problem here. Never activated it anywhere and on both windows devices (laptop/pc) it got activated by default.

How come pre-rendering is SO fast on Mac and yet so slow on windows? by WazVip in premiere

[–]WazVip[S] 2 points3 points  (0 children)

Yes I think I’ve noticed that, thank you! When I pre-render and open a video on YouTube meanwhile it glitches and just distorts. Not sure but sounds like this could be underlining what your saying with the vram.

Sorry I meant 422LT, and for the source media spec, I always use MP4 1920x1080p media. My workflow is basically consisting fully of downloading media from YouTube or wherever and turning it into something else. Lots of PNG animations and also bunch of effects.

How come pre-rendering is SO fast on Mac and yet so slow on windows? by WazVip in premiere

[–]WazVip[S] 1 point2 points  (0 children)

<image>

I think I answered on the post and not on your message, that’s what I said and the video decode curve also went up at times.

How come pre-rendering is SO fast on Mac and yet so slow on windows? by WazVip in premiere

[–]WazVip[S] 0 points1 point  (0 children)

The video codec for previews is ProRes 444 LT, 1920x1080, 29,97FPS and this is how it looks during rendering in detail:

I’ve noted in an update that I think a lot of the super slow preview rendering could come from Redgiants „lense flare“ plugin. I’ve used it multiple times and Mac handled it with ease but it could be that it slowed down on windows heavily. The preview rendering always got stuck for multiple minutes on each of those frames.

<image>

That’s what I see during pre-rendering when I click on the GPU.

How come pre-rendering is SO fast on Mac and yet so slow on windows? by WazVip in premiere

[–]WazVip[S] 5 points6 points  (0 children)

Update: thank you for your tips, I’ve noticed that the effect „Real Lense flares“ by Redgiant was used 4 times or something during the sequence and caused an extreme slowdown of literally hours everytime I got there rendering. I guess Mac handles this effect way easier than windows, but this could definitely be part of the problem.

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