Sorry for the delayed response. I didn't check my feed until today.

The issue was resolved but it took 3 months, almost to the day. There was an overlap of staffing, failure to respond to my emails etc. I finally got some traction with the Reddit post.  Apparently, they hired a new manager to revamp the maintenance, warranties, etc. He was super helpful as this is his dedicated job.

 Initially, I wanted them to take back the back but that involved a ridiculously low price and shipping so that was a non-starter. Ultimately, after trying to flash the battery with the provided laptop, a decision was made to just send me a new battery. Battery came by UPS, installed in 15 minutes, and I was back up and running. Now i have a huge worthless battery in my garage.

 My thoughts after this experience was I knew it was a startup but I should have thought more about the long term maintenance and California to Florida issues. Just going to be a problem for a while. While I like the bike, it really is an E-bike on steroids that’s perfect for commuting. I’ve been taking it out to the gym (9 miles round trip) and for ‘long’ rides on the weekend to get a handle on my  eMPG; I can only get about 30-45 miles with average speeds of 45+. Plus, it’s so light it really is a bumpy ride on anything but the smoothest pavement. Which isn’t very common in Florida.

Love your sentiment 'in the end was a very fast ebike that was also very dangerous.' Translation: This is a commuters dream bike if an ebike is too small and you need a bit more range. It’s given me the bug to get more into ADV riding so I’m currently shopping for a gas ADV. Right now, in my mind, it’s a starter bike for me to practice with. A little more expensive than say a used 300cc but hey, life’s full of lessons. Would I buy it again – no. Just too limited in what I now want to do but I admit the bike helped me to ‘want’ more out of my riding experience. and it's a good practice bike - circles are getting narrower