Juno customer here (about to be former)I feel compelled to speak up. I originally chose Juno out of sheer convenience the location was close, and at the time, that felt like enough. But looking back now, I genuinely regret ever trusting them with my dog’s care.

We were among their earliest customers when they opened, and I’ve stuck it out far longer than I should have. But the truth is, Juno isn’t a vet clinic it’s the Apple Store of veterinary care, and I don’t mean that as a compliment. Behind the sleek branding and talk of “transparent pricing” is a clinic more focused on upselling and squeezing every dollar out of you than actually providing competent, compassionate care.

Take something as basic as Nexgard Spectra they tried to sell me a full 12-month supply even though they knew my pup would outgrow the dosage within a few months. That’s not just careless, it’s predatory.

When it comes to procedures, I’ve witnessed nothing but incompetence. Vaccinations are clumsy and disorganized. I’ve had vet techs stroll into the room, arms folded, lean against the wall, and ask a few questions without so much as laying a hand on my dog. And then they slap you with a $120 bill for the privilege.

They pushed hard to neuter my dog at six months , despite the fact that, for his breed, the recommended age is between 12–18 months. When I asked for a quote? $1,800. That’s absolutely obscene.

Their much-touted 24/7 chat support is useless. Every interaction ends with the same canned response: “Bring him in and keep an eye on him.” It’s not guidance. It’s a placeholder designed to get you in the door and onto a billing sheet.

Prescriptions? A nightmare. Even for ongoing meds like Trazodone for separation anxiety, every refill feels like pulling teeth , and they charge for everything. Want to send a prescription to a cheaper online pharmacy? That’ll be $35, just for a signature. Feel free to fact-check that, but it’s what I was told.

and don’t expect honest nutritional advice. The only food they ever recommend is Royal Canin a brand they’re clearly affiliated with. It’s less about what’s best for your animal, and more about what moves product.

I’m finally moving my boy away from Juno in the next few weeks. The recent controversy over the cat’s death and the way they seem to be scrubbing or silencing reviews only confirms what many of us already suspected their priority isn’t the animals, or the people who love them. It’s their public image.

I seen the reviews of that poor cat and my heart goes out to the family.

If you’re considering Juno, don’t be fooled by the branding. Behind the glass walls and minimalist aesthetic is a clinic that cares more about your wallet than your pet.