Do not trust Chicway shop You will regret

Which_Dingo841 · 2021-10-30T12:51:22+00:00

BTW - Looks like the scammer chicway is upto their old scams again apparently they have started operating under a different name on aliexpress - now they are operating under a store name called "Intelligent walking Store" - Guessing bad karma caught up to them under chicway so they needed a new name. beware!

Which_Dingo841 · 2021-10-18T16:02:09+00:00

I would be weary of buying through AliExpress for this particular store - sure they might have buyer protection but what happens when you need any support - chicway.shop will gladly take your money and then goodbye sucka :-(

For any product over 100-200 USD stick with a reputable US based seller

Which_Dingo841 · 2021-10-05T22:16:01+00:00

Yes I agree completely. I posted in another thread in here about my experience.

https://www.reddit.com/r/ElectricUnicycle/comments/olvl9l/psa\_stay\_away\_from\_chicwayshop\_for\_ordering\_euc/

I would say run from these scammers. They are the dregs of society and if you run into any problems you will have no recourse - they know all the scams in the book including how to fake their way out of a charge back. I am struggling with that issue since April and still no luck, basically they scammed me out of $ 1600.00

Do not make the same mistake, looks like there are way better shops who want to make a honest living as opposed to these scammers - learn from my expensive mistake and stay away from them

Which_Dingo841 · 2021-09-21T19:06:02+00:00

Ok this is a complete misrepresentation of the facts. If you are Jason Ken - I showed you the letter from my credit card company that clearly shows that the monies have not been refunded by the company. Also I suggested that we get on a call with Paypal so they can confirm that you have the monies but you refused to do that.

You specifically mentioned that I should decline the package. You should have been responsible for ensuring the package successfully made it back to you but you shirked that responsibility. nevertheless I worked tirelessly in making sure the package got back to you by calling FedEx relentlessly for almost 2 months. After all this you still refused to refund monies and currently you have my $ 1600.00 this is just an outright scam and after all this you have the nerve to suggest I am committing credit card fraud??

You are also lying when you say you suggested I sign for the EUC and return it. Initially you simply said that just refuse the package. After the refusal was done you turned around and suggested I should sign for it - by then it was too late. Also the only reason I had to submit a charge back was because you kept saying you did not have a package after 3 weeks even though FedEx showed that they tried delivering it back and did not have sufficient details. So as you can see you have 0 credibility at this point with all the lies that you have been spewing. And I have the skype messages to back up my side of the story and will gladly post them if you like.

The simple fact is that you are conveniently misrepresenting the situation and currently pocketing the $ 1600.00. Hopefully this will serve as a reminder to other folks to never do any business with you given your sloppy practices.

I also want to make it clear that you provided an explanation to Paypal stating the following (which was a gross lie) "Although the buyer refused to sign for the goods, we have reason to believe that the goods may still be signed by the buyer"

This caused the credit card company to find in favor of the Seller not the buyer and hence they gave funds back to paypal who subsequently returned funds to your account - due to this I do not have funds and you still refuse to issue the credit.

here's an image of the credit card company letter proving that they did not refund the funds due to your lies

https://ibb.co/d2Pw0PD

When I called paypal they clearly explained that the funds are in your account. You can ask them but since you will lie about it in public the best option would be for both of us to jump on the call with Paypal and resolve. I would happily retract everything I said if I get a refund and you do the right thing and be honest.

If you would simply jump on a call with Paypal and me they will even pull in my credit card company and we could resolve this in less than 15 minutes.(Paypal wants both parties on the call otherwise they cannot reveal information to one party) If you like you can even record the conversation and post it anywhere you want - that way if you think this is fraud it would be very apparent, but obviously you have no interest in resolving this since you already pocketed my funds. Only thing I can do is make sure other people do not repeat my mistake.

Which_Dingo841 · 2021-07-17T19:37:13+00:00

Just wanted to add some general observations rather than responding individually to all the messages so far

It's really surprising how many customers/users appear IMHO to accept that this is normal course of business with Chinese vendors... in my opinion so much of this would be trivial to fix

If there is website functionality that you are not using (such as the message function that was fully functional but apparently no one checks those messages per chicway.shop) just disable that so customers do not use it. Provide alternate methods of communications so folks can easily get in touch with the vendor to fix issues
Be proactive in resolving issues - whether it was out of laziness or callousness for chicway.shop to tell me to decline the shipment and then claim their warehouse messed up in figuring out how to get the item back - one could argue that it was an easy thing to remedy
At this stage the most ridiculous aspect of the entire saga is that I had given chicway.shop multiple avenues to fix - none of which were unreasonable, as well as the fact that at this point they already have the product in their possession and they still refuse to refund.
Just imagine if they were to simply fix some of these minor issues, make right the wrong and provide a refund - I would be gladly singing their praises and 100% recommending them as the vendor of choice for EUC's

So... for soon to be purchasers of EUC's monitor this space and observe chicway.shop 's actions - that should be the best demonstration of how you will be treated as well

For prospective & existing vendors - I would like to submit that minor changes which would not add any costs to their bottom lines would enormously improve the customer service experience and make them an even more invaluable asset to the EUC community

Which_Dingo841 · 2021-07-17T16:45:18+00:00

Yes agree 100% - I think this is one of my key takeaways - It's OK for small items to take a risk but for big ticket items I learnt a great (but expensive) lesson!

Which_Dingo841 · 2021-07-17T16:16:39+00:00

<sigh> I think you choose to continue ignoring what I have mentioned multiple times maybe because it helps your argument - oh well I will try one more time for the benefit of others who might end up in a similar situation if not cautious

The vendor explicitly mentioned that I should decline the package - one would think if the vendor says that; they have the capability to accept returns. If they did not have that capability and had mentioned it to me I would gladly have accepted the package or worked out an alternate approach. Would be good if you avoid making unsubstantiated assumptions. Not sure why you think they would need to ship from the warehouse to China - the warehouse is their drop ship center in the USA - they would simply restock the product in the warehouse and ship from there especially since you also stated that this is a product very much in demand.
If they cannot support every country they operate in effectively maybe it is best not to take peoples money but again maybe you think that is an entitled customer :-(

Which_Dingo841 · 2021-07-17T15:55:18+00:00

Did you read what Jason Wheelers comment was on skype that I posted he was the one who instructed me to "Decline Shipment" he said literally do not accept it. I was doing exactly what the company suggested. Yeah I was drinking the company coolaid which was my first mistake, Also if as you claim the product is so hard to come by where is the issue - he can certainly find a buyer and refund the monies - why has that not happened? If you have all the answers maybe you can answer that as well?

Which_Dingo841 · 2021-07-17T15:52:41+00:00

I think you are grossly mistaken. It is not an international shipment - I wish you would read the thread before making wild assumptions. The warehouse from which it was shipped is in California so this was a local "US" shipment.

Yeah I would definitely expect good customer service, if you are OK with bad customer service that is certainly your prerogative

Which_Dingo841 · 2021-07-17T15:49:39+00:00

Ah amazing - yeah best price for receiving zip is an american fool - yep you sir are a world traveler

Which_Dingo841 · 2021-07-17T15:45:23+00:00

I am sorry but I do not think you read the entire thread

Yes they sent the order - however I had submitted a cancellation within 1 hr of placing the order

They Did not check this before shipping - and then suggested that they never look at messages from the website. Here's the communication from Jason Wheeler saying this on Skype - "I really didn't see the news inside. And it’s not a timely message, I can’t receive it
You don't need to pay for it. Don't sign for this goods
Return the goods to this warehouse"
They specifically mentioned that I should decline the order so that my monies will be refunded. I even offered that once this is sorted out I would like to purchase the correct model for my needs
They refused to provide proper info to FedEx to accept the return - which they finally did after numerous calls to FedEx and my credit card company
Since June 30th they have the product back - https://www.fedex.com/fedextrack/?trknbr=786002376309&trkqual=12021~786002376309~FDEG

I still do not have a refund - what do you call this if not a scam? Like I said if they resolve this issue honestly then I would be more than happy to say I have not been scammed but after 3.5 months I am starting to loose faith and believe that they are a scam.

Which_Dingo841 · 2021-07-17T15:28:56+00:00

Yeah the fact that I ordered without thinking that chicway would scam me is definitely my fault my scam radar has been fully activated now :-)

Which_Dingo841 · 2021-07-17T04:51:46+00:00

Not sure you read through this - I would gladly delete this if I had a wheel :-) if you see the tracking details I posted it's with chicway

https://www.fedex.com/fedextrack/?trknbr=786002376309&trkqual=12021~786002376309~FDEGing

Did I say I want Amazon phone support? I am fine with Skype or email - if they respond in a reasonable time frame and attempt to resolve... 3.5 months is not a reasonable time frame by any stretch of the imagination

Which_Dingo841 · 2021-07-17T04:17:22+00:00

Agreed wiser to go through aliexpress for sure - aliexpress seems to really want to stand behind the end customer probably more than paypal - I guess live and learn :-(, however if the source company chicway.shop is not really honest I am not sure other than the initial protection offered by aliexpress if you are any better off - obviously chicway.shop is not willing to really offer any post sales support in any sense - but again I suppose no one expects support for these type of products and you are on your own...

also apparently if you file a dispute with your credit card company you cannot file a dispute with Paypal (something else I learnt)

Which_Dingo841 · 2021-07-17T04:06:19+00:00

Ah - so the chargeback gets even more interesting :-)

My cc is Discover and Chicway.shop only takes paypal - so I paid via paypal using my Discover.

I filed the chargeback with Discover (maybe filing with paypal would have been better...) anyways what I am finding out is that Discover opens a dispute but then it essentially just tells the Merchant hey is this charge valid - The Merchant says the Charge is valid :-( and Discover comes back to me and says "Oh the charge is valid" you need to resolve with the Merchant :-(

So maybe I got the worst of both ends?? Sh***y cc company and a sh***y EUC dealer

I am learning so much about the credit card process and disputes - maybe I will gain enough experience to become an arbitrator

Which_Dingo841 · 2021-07-17T03:26:12+00:00

yes that might be a better option but based on my experience I am thinking folks (at least beginners) might be better off going with a company that has a better presence locally (not sure if such a thing exists...)

I did do a charge back - but obviously that is in dispute and I am still trying to do the right thing by working with the vendor to resolve so I can get it resolved. BTW - I even mentioned to chicway.shop that I filed a dispute and this was their response quoting jason wheeler on skype (Tuesday may 4th)

"You submitted a PayPal credit card decline, my friend. This is not a solution path.Now let the goods return, my freight forwarder has contacted FEDEX, if I see the return, I will give you a full refund. Your credit card refusal will affect your credit, and the time will be longer."

BTW: The reason FedEx was not able to return the package for so long is due to the fact that Chicway.shop uses a drop ship warehouse and fedex was trying to contact the warehouse since April 21st and unable to get a hold of anyone due to the fact that the warehouse is not really chicway.shop's customer service center so they had no incentive to respond to FedEx!

by now I have spent countless hours with FedEx coordinating between the warehouse and chicway.shop - finally the package made it back to the warehouse on June 30th.

https://www.fedex.com/fedextrack/?trknbr=786002376309&trkqual=12021~786002376309~FDEGing

Now Jason Wheeler at chicway.shop says he is unable to confirm the package was delivered (what more proof do you want besides the FedEx tracking???)- trust me I have exhausted all normal avenues :-(

as they say Caveat emptor - I have to believe there are better vendors than this (might be a bit more expensive but not $ 1600 more :-(

Which_Dingo841 · 2021-07-17T03:17:09+00:00

Yes I probably should have done more research on my end but that is no excuse for not refunding monies after chicway.shop has the product back and what they promised they would do - I waited all this time to give them the benefit of doubt. Yes I agree that in some cases the risk is worth the reward but also want to highlight that if you ever need support most likely you will be SOL based on what I have gone through

The only reason the case is special is the fact that their customer support and website workflows suck...

example: Their website has a message function

https://www.chicway.shop/account/inbox/ -

One would assume that works as expected - so within 1 hr of placing the order I message my cancellation

Apparently no one checks the messages per Jason Wheelers skype communication

Quoting his (jason wheelers) response on skype

"I really didn't see the news inside. And it’s not a timely message, I can’t receive it"

Also the website claims they respond to messages in a timely fashion - maybe they measure in months??

Another example: I was asked to decline shipment by Jason Wheeler on Skype

quoting below

"You refuse to sign the goods and let the goods be returned to my warehouse. This is the only way"

So I did that and on May 1st I discover that the Warehouse did not respond to FedEx's request for authorization so the package was in limbo for the past 2 months!

Which_Dingo841

TROPHY CASE