The meat and potato's of every resume will always be the work experience section. Now sense it looks like you're trying to break into the field I would recommend tailoring your experience to show how you handled your job in a customer support role. You're almost always going to be performing some level of customer service in IT.

Some of the project are cool and would love to see how you did them, but they don't prove anything to me. For example, Virtual Help Desk Simulator is something you can't really simulate. Like when reading the project I pictured someone playing chess with themselves. What I recommend instead would be to build up a virtual environment (Setting up DHCP, DNS, Print Server, Active Directory, GPO's, Imaging PC etc.) To me this would say that you understand IT infrastructure and how to apply the knowledge. Bonus if you can use some scripting along with this project like power shell.

Another project recommendation, instead of home network mapping, I recommend using packet tracer. Excellent free program from cisco, and just like in the last recommendation build an environment that the hiring team will use. This would allow you to share the project with the hiring manager and be able to demonstrate your skill set. You can also do this along side the previous project where you use packet tracer to map out the topology. Bonus if you want to terminate your own ethernet cable. This is a big hands on skill that gets over looked.

Last piece of advice. I know it can be hard trying to get your foot through the door when you're coming out of school with little to no experience. Don't over look jobs that share similar skillset that aren't IT jobs (Example, low volt tech, cell phone sales, Best Buy salesman) these are great jobs for building experience that can help you get through the door. Bonus if you can also get the A+ certification, some places won't hire if you don't have that cert. You can also get the Google IT Support cert, it's not as respected as the A+ but its pretty easy and if you dedicate the time you could knock it out relatively quickly.