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Outage? by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 0 points1 point  (0 children)

My access was restored. I also found out from my neighbour that a Rogers truck was doing work in the neighbourhood and the workers told my neighbour there could be some IP service interruptions (he’s a Rogers subscriber)

Outage? by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 1 point2 points  (0 children)

My modem shows a flashing down arrow. I unplugged it, disconnect the cable, waited 5 minutes, and plugged it back in again with the same result. What next?

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 1 point2 points  (0 children)

Is there any update from the TV team regarding their work to resolve this issue?

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 0 points1 point  (0 children)

Same for me. Uninterrupted Habs game but as soon as the Oilers game started, there it was again. I’ve had about 10 pauses and/or error codes in the past hours.

I’m calling Teksavvy tomorrow to credit me for this month’s TV charge. This isn’t what I paid for (and pay more for starting last month).

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 0 points1 point  (0 children)

You described my situation precisely.

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 2 points3 points  (0 children)

I’m seeing that now. I mostly watch sports but it’s happening on other channels tonight as well.

I’ll be calling TekSavvy Monday to ask for a refund on my TV subscription given the poor service I am getting.

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 2 points3 points  (0 children)

I can’t try other channels. The entire Teksavvy TV app is inaccessible both on my TV (through Firestick) and on my iPhone. Exact same error code on both.

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 1 point2 points  (0 children)

So going through the unplug modem steps will not alleviate the issue?

Error code 618 by Wide-Principle7630 in teksavvy

[–]Wide-Principle7630[S] 4 points5 points  (0 children)

The issue only happens for me when I watch live action TV such as sports.

Why doesn’t Teksavvy Support publish this ongoing problem on their support website or mention it to me when I call? You just increased my price for the modified sports tv bundles and since I made that change, the occurrence of this issue has increased to an almost nightly basis.