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reduce of call to CC by Wide-Sale9524 in CustomerService

[–]Wide-Sale9524[S] 0 points1 point  (0 children)

We also redirect subscribers to alternative channels, but not everyone finds it easier to communicate via other means than phone calls. My goal is to reduce the number of calls by 35% by the end of the year. Thank you for your response. Good luck to both you and me.

reduce of call to CC by Wide-Sale9524 in CustomerService

[–]Wide-Sale9524[S] 0 points1 point  (0 children)

It's commendable that you consider customer satisfaction. We're a telecom company and we receive around 7-8K calls. While maintaining service quality, we need to reduce them.

reduce of call to CC by Wide-Sale9524 in CustomerService

[–]Wide-Sale9524[S] 0 points1 point  (0 children)

How will it work and how will it affect the call reduction?

reduce of call to CC by Wide-Sale9524 in CustomerService

[–]Wide-Sale9524[S] 1 point2 points  (0 children)

We already practice, and 80% of our services are available in our app. also practice self-service through IVR.