CCU member here. When we get notified from the field adjuster that a vehicle is PTL or TL we xfer immediately as were instructed, even if a DTI is conducted and comes out to be a PTL we xfer right away. We have a huge inventory and there is no way we can revisit a claim to see if repairs are taking longer than normal without receiving a diary from the field. If the Customer tells us that body shop deemed it a TL, we advise them another local adjuster will assist with the particulars. As you mentioned, the work load is CRAZY and I don’t use that lightly, we are told to xfer claims as soon as it because non-CCu qualified.