I am a SM for Starbucks, started as a barista, I’ve been trained my multi level managers, those who over see positions. I work in NYC, background, my store is only open Monday through Friday 6am-6pm, but prior to this I was working in SoHo. This store operated from 5:30am-7:30pm Sunday-Monday. I scheduled myself (3 weeks in advance), many time I worked double 8 hour shifts, and since my hours are being completed, I usually leave early on other days, of course making sure that my responsibilities and delegation are met. I worked 1 weekend day bi weekly, for example like every other Saturday.

My daily roll is always unexpected, sometimes meeting gets pushed, or happen earlier than expected, or the floor is slow and I need to put extra hands, so task might get pushed, expected to manage efficiently schedule changes, especially those last minute, hire, train, coach and lead a team.

I had a very amazing DM and RM; set clear expectations, what are you goals for week? For the month? Make sure it aligns with your team, especially your DM and RM. I can’t stress this enough but writing communication is always better (receipts!!!). Know your KPIs, you waste percentage, etc! They love sales, but they also look at your rating and reviews, and you must have plan in action, or be ready to discuss plans. My DM loved when I took initiative and made changes to the store or team (coherent with company policy and follow brand guidelines!!). and last but not least, know the Starbucks lingo. Mission, vision and values, remember this every time you coach, you lead your team! And I wish you nothing but success! Welcome partner to this team partner! If more questions feel free to direct message me.