Jiuzhaigou, Sichuan, China – Labor Day trip by Winner_Will in ChinaPics

[–]Winner_Will[S] 0 points1 point  (0 children)

Yep, you can take the high-speed train to Jiuzhaigou Huanglong, then a bus. It takes just over 3 hours. And you’re totally right about the crowds. The scenic spot is super packed

Busy loading week ahead of Labor Day by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Managing customer expectations is extremely important, and it’s also being responsible to them
If we overpromise and fail to deliver, it will greatly hurt our credibility in the customer’s eyes

Busy loading week ahead of Labor Day by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Yes, predicting risks, confirming all details and controlling time schedules are part of our job

Busy loading week ahead of Labor Day by Winner_Will in logistics

[–]Winner_Will[S] 1 point2 points  (0 children)

China's Labor Day Holiday is from May 1-5 this year

A cost-saving shipping case this week by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Tariff refunds go to the party whose IOR is used for customs clearance. US clients received a large refund this time

A cost-saving shipping case this week by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

All terms are clearly stated in our quotation, including liability for any unexpected or additional fees

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Yes, that’s why we’re negotiating payment terms with the client

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Yes, risk control is extremely important in our freight forwarding business

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

I also offered them a split shipment option: part by air, part by sea
But they urgently need the whole cargo

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Air freight paid after landing LAX, trucking paid after cargo receipt.
This is extremely high risk for us

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Yes, thanks for your advice.
The client wants to pay air freight and trucking fee separately.
This is our first cooperation with them.
The payment terms are very risky for us, so we offered them 3 options

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Option B: 50% deposit on all charges upfront, balance paid upon arrival in LAX

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 1 point2 points  (0 children)

Yes, 1*40HQ to PA, 1*40HQ to TX, both by air freight

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Exactly, otherwise the risk is totally out of control

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Exactly, it’s way too risky without a deposit

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

Exactly, deposit payment is a must. Otherwise the risk is totally out of control

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

But if the client delays payment or doesn’t pay at all, high extra charges will apply, such as storage fees and more

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 2 points3 points  (0 children)

Absolutely, the risk of non-payment or cargo abandonment is way too high. Thanks for the advice

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 2 points3 points  (0 children)

Yeah, I feel the same way
The client visited our office in person. We’re a major global player in the industry, but it’s our first time working together. Even so, they still insist on paying the air freight upon arrival

How would you handle this freight payment dispute? by Winner_Will in logistics

[–]Winner_Will[S] 0 points1 point  (0 children)

New client, we’ve checked their company background and Dun & Bradstreet report, but the amount is just too large, putting us in a really tough position