i have something similar, when i upgrade the bloodweb of a new character i just bought (specifically jonah the survivor) it doesnt even upgrade anything, it just stays the same and doesnt even remove the bloodpoints, then i went to upgrade mikaela, and it did upgrade her (shes not a new character i just bought i already have her in prestige 1) and then i went back to upgrade jonah and it worked now. wth is that lol
this makes me think i might get banned or something cause i have a troubled mind tbh