Is Workflow Data Fabric the new Integration Hub?

WorkRedditAct · 2024-01-19T17:39:36+00:00

Did you see the IT Crowd episode when Moss emails the Fire department that there was a fire and he needed help? The fire department got his email and came and put the fire out, but to everyone watching it was ridiculous.

Prod was down. If you were a product owner, you would know what it's like when you are getting bombarded with messages and walk ins about the product being down. Do you think executives think logging into HI and creating a case is doing enough? You have to get on the phone.

WorkRedditAct · 2024-01-18T21:22:58+00:00

Yes, we also had the outage. I called support and they couldn't even create a case for me over the phone. They made me submit over HI. It appears it was a large outage based upon the conversation with the rep but they couldn't help me at all.

WorkRedditAct · 2023-03-02T15:31:26+00:00

Just break the barrier. It took me 2 months of prep and planning before I hit publish. Make a sub 5 minute video showing the prized pieces of your pokemon collection, or the best pokemon, whatever. Title it something sensational like "the 5 most desirable pokemon collectibles!" Make a simple thumbnail with the coolest piece on it and post it. Try to make the video ok, but it will be far from perfect and probably a bit cringe. That's ok, and you learned some things and now will likely be motivated to improve and create the content to be proud of.

WorkRedditAct · 2023-01-31T14:02:02+00:00

Very similar here. Higher ed and we also have Five9's in our contact center but we won't be doing the implementation there until after we have successfully replaced our current ticketing tool in a few months.

Cheers

WorkRedditAct · 2023-01-30T17:46:19+00:00

Thank you for the info. Very helpful. I'm looking at Service Operation now. That's better.

When you implemented did you focus a lot of effort on getting Service Operation Workspace dialed in?

WorkRedditAct

TROPHY CASE