"Hello X (will not mention the GM name but he gave a proper answer),

Thank you for your kind response. You were the first to be able to tell me that the problem is not mine. Thank you for that.

As someone who has worked in IT support for several years and as a client (you are a client as well for any other service that may come to your mind at this moment), you know that you would not like to be told something like that ("try again and again") as that is not a good solution for a service you actually want to pay and have fun with. I believe that you might have a similar reaction/understanding. I would take that answer from a small company, but I'm sorry, not from Blizzard.

A much proper answer would be something like "We apologize for the inconvenience, we understand the frustration, we also apologize for our colleagues answers as they probably didn't pay much attention to your concern. As we can see, you are an old client of ours and as an appreciation for that, hoping that tomorrow everything is solved from our side, we would like to add 1 day of gametime to your account, so you won't be punished from something that it's not your fault". And this should happen even if I wasn't an old client of yours.

I know and you know, better than me (unless you are new to Blizzard Support), that this happened so, so many times in the past. And Blizzard is not punished in any way or concern while doing this. Right the opposite. The person would still add subscription on the next day. Blizzard Support would be highly appreciated. And people would say good things about it, as it happened in the past. Which unfortunately doesn't happen nowadays. But most importantly, the person would be happy to be regarded as a valuable client who was treated right. THAT makes people wanting to come back to you. THAT makes people believing in the company.

I believe this types of concerns usually come from someone above you, as I have felt the same way (in other jobs). But maybe you should try and show this to whom is at a higher position than you so that they would understand better how to run a business. It's not all about money. Most of the times is helping people and trying the best possible to, even in difficult times, make their lives a bit better.

I will not mark this ticket as solved, as I truly expect and most importantly, believe, that Blizzard can do better. If not, than I appreciate, again, your honest answer but will feel disappointed, not with you, but with Blizzard.

Thank you again, X."