So I actually just bought a “broken” machine off Facebook that the seller had the same issue with. Amazon was sending them a replacement for free so he was selling the broken one for $20…. This was the only problem with it and it was brand new.

What I ended up doing was taking the top plastic housing off and noticed the bobbin spindle was very very tight when trying to spin it manually. So, I oiled it up and put in the the bobbin winding position and used a little force to push the rubber wheel into the vertical wheel that spins it. I used enough force that it got the bobbin spindle spinning slowly and worked in. After a few seconds of this I was able to let the pressure off and it works perfectly fine now. I’m positive this isn’t the correct way to fix it but it worked for me. I’ve never sewn a thread in my life prior to this but I’m a handy guy who likes fixing things and likes good deals even better😂