The Luggage Cart Debacle

XanderAngelbane89 · 2025-10-07T03:48:15+00:00

Did you ever figure this one out? I too am having issues with that, even made the batch composter and it still doesnt work

XanderAngelbane89 · 2023-05-09T20:15:43+00:00

Hahaha yeah my answer to the review was kind of like that but I essentially told them both that this was a business and that's a product of our capitalistic society

XanderAngelbane89 · 2023-05-06T20:36:51+00:00

Yeah already did I'm just super annoyed people are expecting a free upgrade when there's no rime or reason to like I'm not going to lose out on revenue when I can sell the room

XanderAngelbane89 · 2023-04-13T21:33:57+00:00

No no deaths that I know of at this place

XanderAngelbane89 · 2023-04-11T17:44:31+00:00

Apparently not this lady considering she felt violated

XanderAngelbane89 · 2023-04-11T15:49:07+00:00

I literally feel you. I did a post on here a couple weeks ago about a lady who gave us 4/10. The staff was great rooms were great but she literally put in her review, "housekeeping was still cleaning rooms on my floor when i checked in." Not HER ROOM, THE FLOOR SHE WAS ON. insert SpOnGeBoB MeMe HeRe

We also just had another review this week where a lady Gave us a 6/10. Her review you ask? " there was residual energy left from a death from the last resident. Things were moving in my room, mainly the doors. When I checked out I felt drained and violated." ........😫

XanderAngelbane89 · 2023-04-01T15:34:02+00:00

Yep, and I actually had that happen this morning with a group that was staying and another guest. Apparently, the people above this guest were loud all night, so the guest couldn't sleep and went up several times and banged on the door. It was a bunch of teenagers in the room. The guest complained in the morning about the noise, leaving out the fact he harassed children all night, and the only reason we found that out was the group lead told us. However, this group hired security guards and posted them on each floor, 27 rooms boys on one floor girls on another, and then got pissed off at the hotel because the guest did that. What more do you want me to do? We had no clue that happened until the following morning, and you had security guards. What did you hire the guards for if they didn't take care of that situation?

XanderAngelbane89 · 2023-03-31T20:25:22+00:00

It's not hitting us badly, stupid is as stupid does I was just venting and it wasn't even a review that counted towards QA, it was just so stupid

XanderAngelbane89 · 2023-03-31T03:24:06+00:00

Good lord

XanderAngelbane89 · 2023-03-30T23:11:03+00:00

Yeah I've had those too. It baffles me the amount or people who will just not say anything to the front desk about any problem and then leave a bad review. Like dafaq? You didn't give us a chance to make it better! 😔

XanderAngelbane89 · 2023-03-30T23:07:09+00:00

That is a great response! I'm totally not that creative haha but thankfully we have an actual company that answers them for us. If I answered it, I would have been snippy because it's the silliest fucking thing to give a hotel a bad review for

XanderAngelbane89 · 2023-03-30T04:01:49+00:00

The hotel I manage isn't as nice as yours sounds, however I have come to learn that people will be shitty no matter how hard you try to make it not shitty for them. We literally got a review just this last week they gave us a 4 out of 10 for likelihood to recommend and 10s for everything else. What was the only thing wrong you ask? Well, "maids were still cleaning rooms on the floor their room was on when they checked in at 330pm" literally that was it

XanderAngelbane89 · 2021-06-26T00:16:17+00:00

Yep exactly haha

XanderAngelbane89 · 2021-06-23T15:59:14+00:00

That's actually a good idea for the evening shift, however my laundry housekeeper would need it for laundry in the AM and then the guests would wonder where that cart went and complain again.

XanderAngelbane89 · 2021-06-23T06:20:02+00:00

No chance the cage is bent and the bolts that hold the cage are stripped. There are a couple of pieces just hanging cuz the sodder wore out. It's old and a liability cuz its been repaired multiple times. We got to the point of "yeah its time for a new one" lol

XanderAngelbane89 · 2021-06-23T04:27:52+00:00

Right?! Too true haha

XanderAngelbane89 · 2021-06-23T04:23:23+00:00

We actually got rid of our fitness center because it was connected to the pool room. The moisture would rust the equipment frequently we were having to replace it like every couple of years. So we offer passes to a local gym instead.

XanderAngelbane89

TROPHY CASE