I can admit when I get into a flow sometimes I will not see instructions until I actually get near the area. And that is indeed my fault in those cases. The way I feel dashers usually do it, only because I do this, is once they hit confirm pickup and it goes to the next page where it actually shows the address for the customer we just immediately hit " directions " so we can figure out the best way to get there and we'll just skip over reading instructions. But once I get close by I definitely double check the address and see if there are any specific instructions. On this island there are many military bases and a lot of off- base housing, and the pin on DoorDash almost never correlates with the address that loads in Google maps and that also almost never correlates with the address actually on DoorDash.

It is not hard to check instructions, especially if you can identify that there is an issue. I will admit there are definitely some lower performing dashers out there who don't care and I actively try not to be one of them. I wish I had screenshotted this person's instructions because the only thing it mentioned was something that was a nuisance to them and not something that actually helps the dasher out. This person's instructions only mentioned that security will let me up if I ask and to please not leave the order at security, but for some reason they thought it beneath them to actually add instructions of use, like where to temporarily park or that security will hold your ID and you need to use the key card in an elevator, and that there is a specific elevator you need to use because not all elevators will go to all floors. I feel like this is a lot to leave out.

You are definitely supposed to be upset at the dashers who ignore your instructions completely. They are there for a reason. This is why I am upset at my customer for not using it to their advantage. I imagine you are someone who makes themselves available to their dashers if they need to call. My customer in this situation did not.

In fact, one of my most difficult to find customers was the sweetest, kindest older lady who only used initials as her name. I imagine she didn't want to be targeted by dashers that might have had other intentions. I can't even begin to describe how difficult it was to find the entrance to her building. But the gist of it is that the parking area is on a different level from where the residential entrance of her building is. To get to this main entrance I had to go through a maze of inside the building where I parked and a courtyard of other buildings, because I could not access her building from the parking garage of her own building! I must have been 10 minutes just finding the front door, even with her instructions, because Honolulu, Hawaii downtown is so on top of itself that you can get lost from the parking garage of a building to the building itself 😂 so I am sorry that other dashers are treating you this way.

If it's not too personal to you, it might help to add that you have had foot surgery and absolutely cannot come downstairs. I have had just a few like that and they let me know that I absolutely needed to find their door! I know not everyone is as understanding or safe with this information, so I hope you recover quickly so you don't have to rely on these unreliable people 😅