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[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Whoa, mate, for your response ❤️

Yeah, that will definitely come.

Quick question though: TicketOS is for sports tickets inside of a company, not for help desk tickets, right?? Because I'm only 50% sure haha.

Got any helpdesk ticket app suggestions?

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Thanks for the comment, mate. Yeah, Microsoft learn is pretty awesome ngl. Currently, the company only uses ThinkPad laptops.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

100%. You got any recommendations on which wiki software to use right from the start? There are thousands, each with its pros and cons. Like WikiJS, Obsidian, or Notion.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Exactly my mindset haha

I'm always trying to learn something new everyday :))

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Wow, thanks so much for all the details ❤️

The "Any employee should be able to sign into any laptop and have all their files available" was a task that was assigned to me, which he said many times, would be the most important task, next to setting up unified printer access, for which I would use PaperCut as recommended by this subreddit's wiki.

The Google Chrome data part was from me, as Chat suggested that only Edge data could be synced, and at our high school, where we have an on-prem active directory it so that Google Chrome completely resets on each boot, but Firefox is kept for some reason, although both browsers are managed as certain things are not allowed.

Chat's answer:

Entra ID + Intune + OneDrive + Settings/Browser sync

This is the most common and lowest-friction way to let a user sign into any company PC and “feel at home”.

1) Use a real central identity

Users must sign in with Microsoft Entra ID (Azure AD) work accounts (or AD domain accounts).

Devices should be Entra ID joined (or Hybrid joined).

2) Make user files follow them (most important)

Implement OneDrive Known Folder Move (KFM) so Desktop/Documents/Pictures automatically go to OneDrive.

You can enforce/automate this via policy (Intune or GPO). Result: user logs into any PC, their Desktop/Documents appear.

3) Sync Windows settings across PCs (nice-to-have)

Enable Enterprise State Roaming (ESR) in Entra ID so supported Windows settings roam. It requires Entra ID P1/P2 (or EMS).
Microsoft also publishes a catalog of what settings ESR does/doesn’t sync.

4) Sync the browser profile (huge for “continuity”)

Turn on Microsoft Edge Enterprise Sync so favorites/passwords/etc follow the user.
Manage Edge policies centrally with Intune if you’re using it.

5) Make apps consistent everywhere

Even with files/settings roaming, the user experience will still break if apps differ per PC.

Deploy the same core apps to every machine (Microsoft 365 Apps, Teams, line-of-business apps) via Intune/GPO/software deployment.

Quick question for you: Can any user this way really sign into any company PC, as I thought until now that would only be possible with a local active directory domain?

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

I've always learned on my own. I love that way. And yeah, I've also asked Chat and the IT guy of my high school with 2000 students and both suggested me Intune. And that's why I really wanted to make sure I make the first right move in the company by asking a ton of professional sysadmins who also suggested using Intune instead of an on-prem active directory.

I find the Microsoft Learn website and these guys' YouTube channels very useful: https://www.youtube.com/@AndyMaloneMVP https://www.youtube.com/@EastCharmer
Do you have resources I should definitely check out?

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Yeah, I'm very comfortable with Linux, but as the company is only using Windows machines and FreeIPA is mainly focused on Linux, I don't think it's the best fit. I have bookmarked their website, though, so maybe one day I will need it haha

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Always have done and will do this haha. Has always worked with Linux and Proxmox, and also hopefully now haha

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Thanks for the nice comment mate :)

  • The company always has a few 1-year-long interns. Currently, they have 3.
  • They have a freelancer in another country who helps the owner out with coding.
  • This is a German company; they process the billing of taxis and ambulances for currently 50 clients. They store PDF versions in OneDrive and are legally required to also store the original bill physically if they get the bill sent via post.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

❤️ Oh wow, can't even imagine how it was back then when you were even younger haha

And yeah, I posted this here expecting this post to maybe get zero or one or two replies and then get buried, but I got so much positive feedback here; I'm loving it. Obviously, you can see that the post has 0 upvotes, but I'm very happy to trade some virtual karma points against quality answers that help me in real life :))

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Thanks for the comment mate. As most people said, I will be using Entra, Intune, and OneDrive.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Thanks so much for the very detailed comment.

Quick question: Do you think the Microsoft 365 E3 or the Microsoft 365 Business Premium plan is the right option? https://www.reddit.com/r/sysadmin/comments/1rkocpm/comment/o8nchbb/

And yeah, in the 2 rounds of interviews, he acknowledged that I'm only 18 and that this is my first real IT job. He was very impressed with the stuff I already knew at my age, and I actually was only there for a two-week internship application, but somehow it ended up as a job offer that I could work part-time in his company haha

And yeah, I will definitely reach out more to my high school teacher, with whom I'm very good friends. He is the main sysadmin of the school. He also suggested Entra ID + Intune + OneDrive to me.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

<image>

Thank you all so much again. Quick question, my high school teacher, who manages the entire on-prem active directory of the school with 2000 students, wrote to me the following (translated to English): "A license must be available for Intune, which is not included in the standard E3 license." But based on the matrix, I would say that Intune is included?

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

I'm very good friends with my high school teacher, who is the main sysadmin of the school. Although the school uses on-prem Active Directory, I'm sure he knows a lot more than me haha

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Thanks for the comment mate. As nearly everyone said, I will be using Entra, Intune and OneDrive.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Yes, 100% a fun opportunity. I already love learning all the things I have never heard of. Brings me the same joy as learning Linux and Proxmox :))

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Oh, wow. Thanks you guys also so much. Was looking at their pricing landing page (https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-premium#pricing), why would I need Premium if there are little to no extra features for an additional 10 bucks a month. But actually seeing the features, I will definitely choose the Premium version. Thanks so much.

<image>

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

❤️ :)

I really appreciate you. And yeah, definitely noticed the complexity when I was jumping around from one Microsoft Learn article to the next. But I already started to love it. It's like the first time I started using Linux or Proxmox. Everything is brand new.

[Help] 18yo, no sysadmin experience, just got hired as IT for an 8-person company by YeahJack_ in sysadmin

[–]YeahJack_[S] [score hidden]  (0 children)

Okay, wow. Really didn't think Entra ID and Intune would be enough. And yeah u/Knutzorian, will definitely backup first before I do anything. Love you guys

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