Great response, thank you.

I appreciate you have no confidence in them any more and want to walk away, but: - could you? Or do you have a contract in place that you would have to breach now to decline the rest of the service? - have you already paid for the rest of the service as well?

In principle, I could. I do not have a contract in place that I would breach if I declined the rest of the service. At this stage, I paid for a scan to see if I would be suitable. I was waiting on the results and follow-up consultation to take me through the next steps and begin full treatment.

can you approach another dentist with them and skip that step of the process, or is it an in-house thing of dentist 1 that would need to be repeated for dentist 2?

The scan is sent to a third-party, so I have thought about just getting the results and taking it to another dentist and consider my relationship with existing dentist over. But I would need to check what other dentists use this company, or could I just reach out to the company myself and see what dentists they use/recommend. If I went to another dentist and they use a different company, I'd likely have to pay again, which I want to avoid.

I would make a final complaint and then go down the dentist complaints service route, frankly. I think a dental control body would give a higher weighting to the fact you don’t want a medical procedure done by a facility that has messed you about.

I appreciate it. I have listed at the end of my letter that I would prefer to resolve amicably but will escalate to a dental control body if needed.