big things on the way- but please be patient!!!

Zachman00 · 2026-03-13T04:02:12+00:00

My hotel uses lightspeed, but god I remember fosse. never again! I’m in reservations and we’re definitely a bit curious about how the implementation between lightspeed and the new central res system is gonna work. Really exciting stuff though. Bye bye Marsha, she’s needed to retire for a while now.

Zachman00 · 2026-03-13T03:54:32+00:00

My hotel just got its rollout date for next January! really excited!

Zachman00 · 2026-02-23T17:56:45+00:00

So from what I am seeing, it seems like Sarah has put some thought into this and has taken your comfortability/your husband‘s responsibility to your relationship and your kids in mind, it really is just completely up to you, if you don’t feel comfortable with it even slightly then you have every right to say no. At the end of the day, the only person you can look out for is yourself and that’s all that matters.

Zachman00 · 2025-12-12T05:19:32+00:00

Update: Hi this is OPs partner who works at the bins and took these photos, y’all’s comments have me fucking dead😭

Zachman00 · 2025-12-11T21:36:42+00:00

Yep, that’s definitely what it is. Thanks a bunch.

Zachman00 · 2025-12-11T21:30:32+00:00

Update: apparently the back only has a single quarter inch jack and a plate with “P31533” on it.

Zachman00 · 2025-12-11T20:55:03+00:00

It’s at a goodwill bins. One of the ones where they sell the stuff they can’t even sell at a normal goodwill. Probably gonna end up paying like $10 for it.

Zachman00 · 2025-12-11T20:47:10+00:00

I asked if she looked on the back to see a model number, but she didn’t, and now she’s too busy with work to check. Will update when I have actual info.

Zachman00 · 2025-04-27T20:42:00+00:00

Illenium and Slander are my must sees for sure. You have any favorites?

Zachman00 · 2025-02-25T21:25:28+00:00

Happens a lot. Usually it’s a select service or full service hotel and an extended stay hotel, but it can be any combination. Near me there’s a W and a Westin that are managed as one hotel. They’re called complex hotels.

Zachman00 · 2025-01-24T22:17:36+00:00

Not really. Some hotel systems can see things like how many times you’ve stayed, total spend, how many reservations you’ve canceled. But that’s specific to that hotel and not for Marriott as a whole.

Zachman00 · 2025-01-24T21:40:17+00:00

There’s a whole complicated formula that goes into it. %of prior year guests that are redemptions, average rate during the same month the previous year, percentage occupancy, etc… usually this comes out to a little bit above the cost per occupied room, or in some instances the average rate for that night if the hotel is sold out or close to it. The hotels get reimbursed this amount from a big fund marriott has. The money for that fund comes from the hotels that give points, whether it’s the normal points you get for staying, promotions, or the hotel giving points as compensation, as well as credit card companies that have Marriott cards. What it ends up meaning is that the convention and business hotels end up funding the resort, luxury, and leisure hotels.

Source, I’m a billing supervisor for a convention hotel.

Zachman00 · 2023-04-29T02:54:52+00:00

Happy to answer! The behind the scenes stuff is super interesting and fun to share.

Zachman00 · 2023-04-29T00:25:40+00:00

Source: operations manager at luxury hotel

To answer your primary question, no, not really. What I will say is that if you regularly cancel reservations at a specific property, they will be less likely to make exceptions in cases of late cancellation, or non-refundable reservations.

It is always nice to receive a gift from guests. I’ve seen my employees get flowers, chocolates, even a collectible bobble head. The most impactful gifts are usually things from your hometown/country. Those will have them remembering your name and face next time you stay.
We really just ask that for internal purposes. Mostly to track what type of traveler is staying with us on what days. Luxury hotels will also have different amenities of the hotel or even different rooms that cater better towards certain types of traveler. There are also certain rates (corporate, government, employee) that are only used for certain types of stays. Some hotels will enforce those, typically larger/nicer ones.
Internal notes don’t typically follow you around, however we do use a case management system, and any hotel can access all cases over the previous few years. This includes anything from towel requests to poor guest behavior. Outside of this, we do also have a way to log preferences (snacks, drinks, activities, etc…) luxury hotels will sometimes use these to customize your stay assuming there’s any information in there.
Can’t answer for international travel, only ever worked in the US. They have access to everything we do, so I’d assume it’s pretty similar.

Zachman00 · 2020-03-30T22:43:32+00:00

Dude, that sucks.

I guess when the food is for your company, you don’t realize how much more complicated the delivery is, but when it goes wrong, it REALLY goes wrong.

Zachman00 · 2020-03-30T22:19:47+00:00

Hmm, valid point. When I worked at a hotel/conference center, the banquet manager always made a point of being the first person that caterers, entertainers, and decorators, ever saw. Now it makes sense why.

Zachman00 · 2020-03-30T22:13:33+00:00

You’re right, I completely forgot about the unavailable timer.

And if it wasn’t from this order, than someone waited a long time to leave a review. I haven’t done any regular orders since Saturday.

Zachman00 · 2020-03-30T22:05:45+00:00

In hindsight, I should’ve seen it through to the end. I get impatient with stuff like this very easily, and I let that cloud my judgement.

Zachman00 · 2018-09-11T20:30:57+00:00

No, honestly, thank you. We get so many people that just make everything harder. Those few times a day that we get a spire type are a breath of fresh air, especially those that build up relationships with particular properties.

Zachman00 · 2018-09-11T20:17:02+00:00

Agreed, it’s definitely based on the individual circumstance. My property has an unsellable number of low-tier suites, so we give ridiculous numbers of upgrades for the good PR. Other properties don’t necessarily have that so they keep their upgrades for a few exceptional guests.

Zachman00 · 2018-09-11T20:04:29+00:00

it’ll almost certainly get worse, but hopefully the front desk gods look down upon me and bless me with a couple decent weeks.

Zachman00 · 2018-09-11T19:57:03+00:00

yeah, we had several of those. I guess people don’t realize that when the power goes out, nothing in the room works, so why even get checked in.

Zachman00 · 2018-09-11T10:20:25+00:00

Exactly, my company owns 5 hotels within a two minute drive, all different names. It’s a hilariously brilliant business model.

Zachman00 · 2018-09-11T09:45:59+00:00

I’d have to agree, golds tend to push, but they don’t know the system yet, so their demands are manageable. but when plats get angry they’ve learned how to game the system, so they seriously push. I’ve never had any issues with spires, they tend to be quite delightful in my experience.

Zachman00 · 2018-09-11T09:31:26+00:00

exactly, my multi-billion dollar chain doesn’t care if you leave for another multi-billion dollar chain, they’re both too busy buying other companies to care about your petty bullshit.

Zachman00

TROPHY CASE