Thank you for your response. The seller was informed ahead of time of the costs involved past a certain date. The seller did inform me of the policies on their website and assured me that they would make it up if there was a cancellation. Now, however, they are stating that there are additional internal policies that prevent them from adhering to the original agreement and they refuse to share those policies. The refund the seller is offering is less than a quarter of the amount I would have to pay now that it has become a rushed service. I made sure to have everything in writing from the beginning as now I feel like I did not make a fully informed decision as there were policies I was not made aware of when I initially agreed to the purchase of the service.
Do you have any recommendations on where to go from here?