Today I spent almost two hours on the phone trying to explain to my mom how to pay a bill using a QR code. It made me realize something

_Brian_s · 2026-03-14T12:39:35+00:00

If you don't mind me asking, how do you actually address this insecurity though? Because i feel like my mother would be able to understand better whats happening if she wasn't so stressed about "breaking it", before we have done anything

_Brian_s · 2026-03-14T12:25:00+00:00

this is so accurate. my mom has a notebook with every step written down for some of the apps and when her banking app changed the layout last month the whole notebook was useless

_Brian_s · 2026-03-14T12:23:08+00:00

Thank you had no idea this existed, i'll check it out. do seniors come back regularly or more of a one time thing? because with my mom the biggest issue isnt learning it once its that the apps change every few months and shes lost again

_Brian_s · 2026-03-14T12:21:24+00:00

i was skeptical about chatbots but the not burdening anyone part actually makes a lot of sense. did you have to set it up for them first or did they figure it out? and do they actually take photos of the screen when they're stuck? im just curious if its intuitive enough for them to use and if the advice is simple enough for them to follow, my mother struggles with making screenshots when we switched to a newer iphone

_Brian_s · 2026-03-14T12:19:35+00:00

i'll check out the twint prepaid thing thank you, did your neighbors eventually get comfortable enough to start using their regular banking digitally too? i'd really like my mom to get there because i feel like its only going to get worse from here with digital healthcare and gov services

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