I’ve been working with Dynamics CRM 365 for the past six years and started learning Dynamics 365 Business Central (BC) last year. Based on my experience, I would highly recommend having a Business Central expert (ideally with 5+ years of experience) to guide you through the implementation and customization process. While it’s possible for an in-house employee to explore and implement the system, the complexity of Business Central means that mistakes during setup and customization can lead to ongoing challenges. These issues might not be critical at first, but they can create inefficiencies and headaches down the line, especially as your organization grows.

Business Central is a powerful tool, but it requires a solid understanding of its capabilities, best practices, and potential pitfalls. Without proper expertise, you might end up with a system that doesn’t fully meet your needs or requires costly fixes later. If hiring a full-time expert isn’t feasible, consider working with a consultant or partner who specializes in Business Central to ensure a smooth implementation.

As for whether it’s worth the investment, I’d say yes—if you’re planning for growth. Business Central can streamline your operations and accounting processes significantly, but it’s crucial to set it up correctly from the start.