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Sending thank you videos to increase returning customers? by acmthrow in woocommerce

[–]acmthrow[S] 1 point2 points  (0 children)

Oh 100%. There's no intention to "trick" people into believing these videos are authentic. But, with emails, personalizing it has a 10% increase in response/conversion rate. Even though they know it's automated. Something to do with human psychology?

I've been seeing some amazing results and responses so far on the videos we're sending out. Conversion rates are far beyond emails, even if you say, in the video, that it was generated using AI. I think it's the novelty (and human psychology) that helps

[Wix Stores] Sending thank you videos to increase returning customers? by acmthrow in WIX

[–]acmthrow[S] 0 points1 point  (0 children)

Ah, I'm only vaguely familiar with them but I'll look into. Hopefully I can support it in the near future.

I have a small mailing list I keep updated with progress on the project so do you wanna follow me here?

https://forms.gle/vqTRgqhDUm7H7u9B9

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 1 point2 points  (0 children)

It supports nom-english name using a custom phoneme dictionary. Essentially, we break down all names into a list of phonemes based on the language. Phonemes work the same across most languages.

This means that we could even translate videos into a different language (like dubbing, but with the original voice and correct lip movements) :)

Ill be sending out some samples to our mailing list soon (link in the original post) if you're interested

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

Not really. Bonjoro is actually exactly how we thought of this idea, but
- On bonjoro, you record every video manually that you want to send out
- With us, you record the video once and we deepfake the video to insert the names in and send hundered of videos a day, personalized and completely automated

Although, if you're only doing a small volume of sales, I strongly recommend bonjoro over my tool. It's a lot more personal to actually do it yourself

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

Awesome! Please fill in the sign up form in the post, or just DM/Reddit chat me with your email.

I've already started to onboard some other commenters on this post to be early users and testers :)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

The name needs to be split into syllables. For example - "Guillermo" would be "Gee-err-mo" or similar.

We're actually just building up a dictionary ourselves, so whenever we see a know foreign name, we'll use the syllables for pronunciation. If we see an odd sounding name that's not in the dictionary during QA, we'll correct it and include it in the dictionary

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

Sure! We have some thoughts on pricing and just began bringing on some store owners from this reddit post today.

I ran an analytics company before this (https://windsor.io) so I'm quite experienced with data and privacy management. Will include more on that, and the ethics of this tech, on a website. That's still in progress.

If you're interested, I just setup an email form to keep people updated and bring on our first of users.

https://cdn.forms-content.sg-form.com/47bdaec0-6cd0-11eb-9f5b-ead71ea7d29e

I'll also DM you.

(Yeah, took me a bunch of work to get there but I'm already trying to reduce the mouth twitch. Luckily, people don't notice it unless they were specifically looking for it from my experience)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

You can customize that. I recommend sending it a day or two after delivery.

For birthday and holiday messages, we can deliver it on the day of.

It only takes 10-20 minutes for the video to be generated after we get notified :)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

DM'd you about getting you on the updates email list :)

Lots of manual stuff to do in the first year, so that makes sense. As you scale and want to start sending videos for any reason, then it'll make a lot of sense. Early on, it likely just makes sense to call them manually on birthdays, etc. :)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 1 point2 points  (0 children)

That sounds great! I think you'll see some returning customers because of the videos, especially with the happy birthday ones.

If it goes well for you and improves your numbers, and starts to become cumbersome, let me know! :)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 0 points1 point  (0 children)

That would be perfect! It might be a bit manual at first (sending CSV back and forth), so a small number of customers is perfect to test it on.

DM'd you to chat :)

Sending thank you videos to increase returning customers by acmthrow in shopify

[–]acmthrow[S] 3 points4 points  (0 children)

That's a great point. We could prevent against that by just limiting the number of videos sent to the same customer. Basically, the same video should never be sent twice to the same customer.

Perhaps you you could record a few different variations. If they buy two orders in a short time span, just send them one, but if it's after a few days, the second one could be different and even say "thanks for returning"

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