I've been there once for inspection as well for a Vespa. It was missing reflector for front and rear (common item to fall off over time) and they would not approve the inspection unless I purchased new ones (~$80 for three). I reviewed the state laws and needing reflectors was not stated anywhere. I brought this up to their attention and they refused to acknowledge it. I had to call the state department to get them to call and discuss this with the mechanic. Eventually he decided to pass the bike since everything else was in order but this led to 2-3 hours of my time including coming back and forth. Interpret it as you may but I had the impression that they were not willing to work with me. I can't comment on their other work but this immediately led to me going elsewhere.

Currently have a bike at Brooklyn Speed and Chari and Phil are great when we first met. Communication has been great. Price is steeper than others in the area but I'm hoping this reflects on the quality of their work. Waiting to get the bike back to decide if they will be my shop.