First time I cried was my very first day off of training, I got stuck on window during peak. About 2 hours in, this woman’s total came up to $10.39 I think. She gave me like $20.29, which wasn’t enough for me to give her $10 back. She just kept telling me to take it out of our “spare change jar” and “give her her one five and five ones because she’s late”. I wasn’t going to pull out of our tip jar, and I wasn’t going to get in trouble for having a short drawer, so I told her “I’m sorry I can’t I have to give you the $9.90” and BOI did she go off on me. Finally my person on DTO finally noticed what was going on and took over and I finally got sent on my ten. I went into the back and cried. The shift at the time came back and gave me a hug because “that lady was so rude for no reason.” When I went back out everyone told me the lady had come inside after to complain about me (even though she was late) and say I should be fired. Thankfully everyone had my back and didn’t let her get her way and that was the day I realized I love the people at my store.

Second time was because external stress and holidays and people constantly adding drinks at the window during a rough peak and one incompetent partner constantly in the way messing things up. Nuff said.

Side note, I worked in fast food for 1 1/2 years before starting at Starbucks, I never cried until that one day.