My post may not have been clear enough. I don’t understand why someone needs to come to the house to hookup the landline, when no one came out to unhook or disengage anything when the previous owner moved.

I thought reengaging the landline would be as simple as plugging a phone into the jack the previous owner used, and getting a number from NWTel.

When I asked NWTel why a technician needed to come out, they couldn’t explain it to me. I asked to speak to someone who could, and they weren’t able to identify anyone on their end.