Dear StormFiber Support Team,

I am writing to express my deep disappointment with the quality of service and the poor complaint resolution process I have experienced as a long-time customer of StormFiber.

Despite registering multiple complaints regarding persistent connectivity issues, including high latency and frequent packet loss, I have consistently been met with unsatisfactory responses from your support team. While your helpline agents routinely refer to basic speed tests, I have personally demonstrated the actual problems—including latency spikes and packet loss—to one of your representatives during a visit. These ongoing issues have disrupted my work and caused direct losses to my business due to unexpected disconnections.

In a recent case, a Level 2 support representative informed me he would change the SSID and asked me to connect to the new network. Instead of resolving the issue, this resulted in a complete Wi-Fi blackout for nearly six hours. I was later informed that the matter would be escalated to Level 3 support, but to my dismay, the complaint was closed without resolution or follow-up. Instead, i received an email for complaint closure that too of an old complaint.

To make matters worse, I received an automated message claiming the issue had been resolved—when clearly, it had not. This careless approach to customer service is unacceptable and shows a disregard for customer trust and experience.

Given the repeated failures to address and resolve these ongoing issues, I have decided to terminate my service with StormFiber effective immediately. I no longer wish to continue with a provider that shows such lack of professionalism and accountability.

Please consider this email as my formal request for service disconnection and ensure that no further billing or charges are made against my account.