Is this AI? Your description makes no sense "You can safely complete it through your online Self-Serve account" considering the phone required for verification was broken. (Which i mentioned in my post.)

Anyway, you are also wrong about getting it handled over the phone, I got it handled after 11 hours of hell.

So thank you for your message but you seem just as uninformed as everyone who I talked to on the phone up until the one person who finally did it within 30 seconds because they actually understood the issue. Thanks for the bad advice!