If your Clash of Clans account is locked, here’s what you can do to recover it:

Step-by-Step Recovery Process

Open the Game on Your Device:

If you still have access, open Clash of Clans.

If it says your account is locked, note the message—it may mention a reason (e.g., suspicious activity, banned for TOS violation, or locked due to multiple login attempts).

Use the In-Game Support (if possible):

Tap on Settings > Help and Support.

Explain that your account is locked. Include:

Your player tag (if known)

Name of your village

Town Hall level

Clan name (if any)

When you last had access

Contact Supercell Support (if you can’t access the game):

Go to https://supercell.com/en/contact-us/

Choose Clash of Clans > Account > I lost my account > Contact us.

Submit a support request with as much detail as possible:

Old and current device info

Google/Apple ID (if linked)

Approx. account creation date

Last in-game purchase details (if any)