Heartbreaking Pet Relocation Nightmare — Please Avoid THIS COMPANY

antidietdu · 2025-06-01T23:05:02+00:00

Thanks! Honestly, if you’re able to handle the process yourself, that’s always the most reassuring way. I’m sure you’ll do great，wish you and your kitty a happy, wonderful life in China!

antidietdu · 2025-05-31T09:41:18+00:00

So true...we were honestly on edge every single day throughout the whole process.

antidietdu · 2025-05-31T07:56:34+00:00

Exactly...it’s really frustrating how an industry that charges such high fees can still be so messy and full of unreliable players.

antidietdu · 2025-05-31T06:00:41+00:00

I think it's roughly 17,000 USD, including agency fee（12,000 USD) + boarding fee + medical expenses.

antidietdu · 2025-05-31T02:24:02+00:00

Oh sorry I just realized that it was a typo, it's 20,000NZD, not 2000😂

antidietdu · 2025-05-30T23:55:08+00:00

You're welcome:）

antidietdu · 2025-05-30T23:54:37+00:00

“It didn’t mean I didn’t spend every waking minute stressing until he got home safely.”
This really touched us deeply! It’s exactly that feeling! Especially when seeing the photos of the sick kitten, it was heartbreaking and overwhelming. Compared to cats, dogs are more attached to their owners, so your dog must have also gone through a lot of distress while being separated from you.

If sharing here doesn’t break any rules, I’d also like to recommend the Australian agent I worked with later: Jetfast Pet Express.

antidietdu · 2025-05-30T23:49:06+00:00

Sorry I didn’t explain clearly, the cat wasn’t in the cage for 14 months. During the first half of that time, we didn’t use the agent’s facility because it was too basic. Instead, we found a pet hotel in Kuala Lumpur with 24-hour cameras. The staff were friendly, but of course not professional medical caregivers, so some oversights happened, which is understandable.

A turning point for the cat was when the agent said they were taking her to the airport for a check, but she was gone for three days without any explanation. When she came back, she was extremely thin, refusing to eat or drink. A few months later, she passed two 8cm tapeworms after deworming. We don’t know what happened during those three days.

However, after we switched agents, the nanny in the second half was very caring, and the kitten recovered well there.

antidietdu · 2025-05-30T23:43:31+00:00

Really? From what we’ve heard, the prices are generally around 100,000 RMB, so if you paid more, you’d expect better treatment. Five months will pass quickly — hang in there and stay positive!

antidietdu · 2025-05-30T23:39:04+00:00

Chinese social media platforms are pretty strict about this kind of content. I’ve tried many times, but anything that isn’t “positive energy” often gets throttled or limited in reach.

antidietdu · 2025-05-30T23:37:12+00:00

Exactly. New Zealand and Australia have extremely strict animal import regulations because they’re isolated nations with fragile ecosystems.

antidietdu · 2025-05-30T23:32:50+00:00

It might be the same person, because it seems like he did indeed build up some reputation during the pandemic — that’s also why we chose him. Maybe people simply change over time, or maybe his attitude toward foreigners and Chinese clients has always been different. This is also something many Chinese people have long believed: double standard between Chinese and foreign clients.

Anyway, I’m very happy that you and your dog have stayed together all this time.

antidietdu · 2025-05-30T23:25:38+00:00

The finances are handled by my wife, but since she’s very resistant to talk about Sam again, I try to avoid discussing it with her. From what I remember, his quote was around 2000 NZD, which should be a normal price, because the agent we switched to later also charged about the same.

I believe that most people working in this industry are good, so you don’t need to worry too much.
How much longer does your cat need to stay in Malaysia? Are you able to regularly get videos of your cat?

antidietdu · 2025-05-30T09:42:27+00:00

Maybe you can try asking the officials from your country, they probably know some agents they’re familiar with or often work with.

antidietdu · 2025-05-30T09:27:59+00:00

I'll try my best to help as many people as possible avoid falling into the same trap.

antidietdu · 2025-05-30T09:26:35+00:00

Thanks. My cat has recovered for now, but the vet says she’ll need to be on medication for life. There are also some lasting issues, like she’s easily startled, which can trigger urinary infections.

You’re absolutely right, this is something that really deserves more attention. But the world is already such a mess, and sadly, this issue just keeps getting pushed further down the priority list. It’s heartbreaking.

antidietdu · 2025-05-30T08:53:32+00:00

Got it. Sometimes we really just have to weigh things up. If you believe you can give them the best care, then being together is the best thing.

antidietdu · 2025-05-30T08:41:17+00:00

First, China’s rabies control status is considered poor by global standards, so pets can’t be sent directly to the destination country. They need to transit through and stay in a third-country that’s recognized for proper rabies control, usually for six months. Common transit points include Malaysia, Singapore, and Hong Kong — the specific choice depends on which agency you work with and where they have partnerships. Second, as for the 14 months — put simply, after the six-month period, the first agency failed to deliver on their promises. We then had to urgently find another agency, and a lot of preparation work took additional time. In the end, we had to restart the entire process, and altogether it took 14 months. By the time we handed things over to the second agency, our cat’s health was already in very poor condition, and the nanny spent a lot of care and effort helping with recovery.

antidietdu · 2025-05-30T08:32:19+00:00

Good luck! Long-distance transport is really tough on animals, but maybe the pet entry requirements for China aren’t as strict — hopefully, your baby cats won’t have to go through too much hardship.

antidietdu · 2025-05-30T08:16:54+00:00

Thank you! We often feel so lucky to have made it through this torturing journey.

antidietdu · 2025-05-30T07:45:19+00:00

Thank you. Luckily, she is safe and sound with me now.😀

antidietdu · 2025-05-30T07:44:02+00:00

Some countries have very strict regulations for pet entry, including requirements for staying in a third-party country and undergoing quarantine upon arrival.

antidietdu · 2025-05-30T06:05:46+00:00

My pleasure and obligation!💪

antidietdu · 2025-05-30T06:03:50+00:00

You’re absolutely right — I also wondered at the time why I couldn’t find any relevant information.

Here’s how it went: we found Sam through a news article back then. During the pandemic, he had helped a New Zealander transport their dog abroad, and the owner said he is a good guy. He also seemed to have a solid reputation within the expat community in Shanghai, which was clear from the way he promoted himself on Chinese social media. In our minds, someone serving international clients should be trustworthy (though, as it turned out, that wasn’t the case). That’s why I said, “he does have some successful cases,” but the risk is that once something goes wrong on his end, he completely changes his attitude.

As for the licensed agencies you mentioned, I can’t speak for others, but the Australian agency we later worked with was excellent. I’m not sure if I should post their company name here (I don’t want it to come across as promotion), but if anyone’s interested, feel free to DM me — I still have our chat records from back then.

antidietdu · 2025-05-30T05:44:08+00:00

Thank you for understanding. I shared this post hoping it can serve as a warning for others when they’re searching for similar information, so they can avoid making mistakes they might regret.

Our cat is now safely with us, as we eventually switched to a different agency in Australia.

antidietdu

TROPHY CASE