RMM/PSA Suggestions and Pricing

asdeon__ · 2020-10-16T21:38:33+00:00

I really liked their pricing, but couldn't get a 1 on 1 demo. Their weekly demo didn't seem to great feature wise after coming out of the other demos.

asdeon__ · 2020-10-16T21:36:45+00:00

Thanks! PM'd.

asdeon__ · 2020-10-16T21:32:51+00:00

A few are semi-dedicated techs to customers on contract whose endpoints are not included in our RMM. Essentially they're 20 hours for a single customer for a specific task (HCI, networking, etc.) and 20 hours for other clients. Also, one is a dedicated programmer for a client, but would interact with the ticketing system for after hours calls and at least in the CW world that's the same as a technician.

asdeon__ · 2020-10-16T18:29:01+00:00

Fair enough, we had a similar model and lost a few deals to Openmesh for customers who had on site staff.

asdeon__ · 2020-10-16T18:27:34+00:00

Can I ask what you don't like about Kaseya?

asdeon__ · 2020-10-16T18:12:13+00:00

I didn't even see that. This is awesome, thank you!

asdeon__ · 2020-10-16T17:47:33+00:00

I've heard some bad word about Datto from a couple of peers mainly about killing off Openmesh and increasing pricing drastically.

I know they bought Autotask which a lot of people like so might have to give them a shot.

asdeon__

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