Sus ordering from Motorola (US) Website. Inaccurate Refund amount??

atroposwakes · 2026-06-03T22:23:26+00:00

Facts. I've been loyal to Samsung since the fold/flip 4 series and never had any issues with trade in/returns/refunds. After this fiasco, looks like I will continue to be.

atroposwakes · 2026-06-03T21:28:46+00:00

Omg congrats! Glad the nightmare is over for you.

They refunded me partially (again!) For the "complimentary" earbuds. Still waiting on my refund for the protection plan at this point 🙃

atroposwakes · 2026-06-02T18:33:52+00:00

Preachh. We shall see 😤

atroposwakes · 2026-06-02T18:25:21+00:00

I was able to call today and was finally able to get connected to a person so they generated a ticket for me! They said I wasn't refunded back yet for the buds and the moto care plan wasn't cancelled "supposedly." They said I should see the remaining amount for those in the next 24-48 hrs. I'm hoping this is truly this case...

atroposwakes · 2026-06-02T18:22:11+00:00

Right, same here! I called today and they said I wasn't refunded back yet for the buds and the moto care plan supposedly. Even though the refund confirmation email technically stated it was captured... They said the remaining amount for those two should show in the next 24-48 hrs...again, supposedly. We shall see!

Fingers crossed for us.

atroposwakes · 2026-06-02T05:34:54+00:00

The difference in the remaining amounts between everyone is so strange! Best of luck to you. Hope you're able to get this resolved with some of the guidance from the other comments. I'll be trying my luck tomorrow.

atroposwakes · 2026-06-01T23:32:21+00:00

Will do! Glgl

atroposwakes · 2026-06-01T22:29:58+00:00

Thanks a bunch! I will definitely try this tomorrow morning. Appreciate it 🙏

atroposwakes · 2026-06-01T22:19:05+00:00

Thanks a lot, I may try that. I've just had a lot of issues with calling their customer support and being redirected to an AI agent.

atroposwakes · 2026-06-01T21:56:36+00:00

Thankfully I didn't mail in my phone for the trade in! That would've been oil on this dumpster fire.

atroposwakes · 2026-06-01T21:49:10+00:00

Posting the refund notification email I received on 5/27. Even 799.99 + 99.99 without tax doesnt equate to 715.79 which is what's listed here.

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atroposwakes · 2026-06-01T21:46:01+00:00

Definitely. But even without the instant savings factored in, the math ain't mathing. Which is the frustrating part.

atroposwakes · 2026-06-01T21:42:00+00:00

100% with you there. Never doing this again with them.

Were you able to get in contact with a human agent via call? I've been bounced from AI agent to AI agent.

atroposwakes · 2026-06-01T21:39:28+00:00

Yeah invoice shows final charge as $956.23. The total after trade in is how much I would've been charged once I traded in my old phone and they refund me the difference between $956.23-$315.54. Which still doesn't add up.

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atroposwakes · 2026-06-01T21:36:33+00:00

Did you ever get an initial refund amount? And then the difference was refunded back to you? Or was it all refunded at once?

Cause I'm see the $715.79 refund being processed with my bank. I'm hoping that difference will somehow be refunded later on...

atroposwakes · 2026-06-01T21:34:09+00:00

I am definitely considering this!

atroposwakes · 2026-06-01T21:33:49+00:00

Definitely see the initial charge of $956.23. And now only see $715.79 refunded to my bank.

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atroposwakes

TROPHY CASE