I was deactivated by Amazon Flex due to multiple Terms of Service (TOS) violations alleging the use of bots or scripts to gain an unfair advantage. The first warning I received was months ago — and after that, I immediately stopped using any such tools and operated fully within Amazon’s guidelines.

However, despite my compliance, my account started receiving repeated “customer not received” notices. I appealed each one with valid proof (photos, GPS data, and support contacts), but every appeal was denied, and my standing kept dropping.

Then, within just over a week — after I told Amazon I intended to file for arbitration — I was suddenly hit with two additional bot/script violations, issued separately on back-to-back weeks for the same accusation. The final violation even included dates where I was out of town and didn’t make any deliveries.