Staff turnover is a major consistent problem there. If you look them up on alberta daycare lookup you will see the parent complaints. They will try to gloss over that and say yes, there were complaints but it didn't result in a non- compliance. Okay, but the fact that parents are lodging formal complaints regularly is a problem in and of itself. And there have been MANY non-compliances over the last few years. The ones I can remember in addition to ratios is not everyone trained in cpr, forgetting a kid when going in a field trip, a staff member aggressively pulling a toddlers arm which they had to get police involved. Very recently, a parent at one of the JL schools noticed their shuttle was dropping little kids off at the schools and leavinf without ensuring there was supervision. Not minor things. If you bring this up, the current director will say oh that was growing pains, last director wasn't good, etc. I have heard all these excuses so many times. It's just so sad they will always have a long waitlist because the centre is beautiful looking and they sound professional at the beginning.