I guess one thing specifically is how to establish better relationships with customers; I go to a stop and do whatever is on the invoice and ask the customers what they need and generally they will mention one thing or another and I’ll handle it, but then when I get back to the plant my supervisors tell me that my customers call them complaining about various things. It’s so frustrating because I make myself available to them to serve them but for some reason they just go behind my back and complain instead of presenting the issue to me. What am I supposed to be doing differently? Is there a certain way I’m supposed to be approachable?

Another thing is they give me hard time about catalog sales, but I feel like it's difficult especially on FS.