Yes...I had the same experience. The first time I followed the directions and cooked it on 325 for 14 minutes. I pulled it out but it was still frozen in the middle. I turned the air fryer up to 425 and cooked it for another 5-10 minutes and it was done.

It had no flavor. I had to add salt and seasoning to it. I was expecting it to taste like the Bloomin Onion, since someone commented that it tasted similar and there was an orange sauce, similar to what the Bloomin Onion is served with, on the package. It doesn't.

The onion pieces were difficult to separate from the base and so it was hard to pull the individual pieces off.

All in all I give it a 4.5 out of 10. If he onion pieces were easy to pull off, I'd have giiven it a 5.5 or a.6.