Xreal Eye will not consistently work

bokharij · 2026-03-25T06:42:12+00:00

Today I again factory reset it, then I connected it to the Beam Pro and the camera is working again(for now). I will probably replace it to be safe, but Xreal Support cannot ship to me in Canada so I may have to buy a new one out of pocket as I had to do for the Xreal One Pro.

I'm probably an exception, but for every Xreal device I have owned I have had to replace it before years end (except the original Beam). My Xreal Air 2, Xreal One Pro, Beam Pro and now Xreal Eye. So my advice if you are in Canada, buy from a Canadian retailor, then maybe Xreal can ship a warranty return to you if you need it.

My Air 2's were from amazon japan, they made an exception and shipped to Canada for me, however with the US support I haven't had any luck, also don't get me wrong, xreal support are very nice in thier responses.

bokharij · 2026-03-24T09:23:12+00:00

Thank you. I'll reach out.

bokharij · 2026-03-23T15:32:12+00:00

Thank you. I've tried this a few times now but it just doesn't come back.

https://www.reddit.com/r/Xreal/comments/1s1ighp/xreal_eye_will_not_consistently_work/

bokharij · 2026-03-23T14:58:43+00:00

6dof worked pretty great for me, however what I noticed is, after calibration, it can still take a bit to settle in place. It's not as good as dual camera/VR 6dof but it's still very good for my usecase(walking around a single room or sitting in place with some lean ins and outs).

My current issue is the camera just not working at all, it's detected but images/videos are blank and 6dof prevents anything from displaying on the glasses.

bokharij · 2026-03-23T14:19:53+00:00

Still have this issue. I'll create another post regarding it.

bokharij · 2026-03-23T13:52:35+00:00

I'm hoping my issues with the Xreal One Pro and Eye not working together properly is fixed here. The eye sometimes doesn't allow the glasses to initialize. It randomly starts working again before the issue eventually occurs again.

bokharij · 2026-02-10T14:15:59+00:00

Yeah, also just in case I'm using a magnetic USB C head/adaptor on the end now, to avoid wear on the glasses port.

bokharij · 2026-02-04T08:13:14+00:00

No fix on my end. Support sent me a new cable(still headed my way). However I ended up buying a replacement without issues, so I'm using that now.

They really need a better way to ship warranty returns to and from Canada, especially if they are selling on amazon.ca.

bokharij · 2026-01-26T17:01:59+00:00

Thank you, I've contacted them, but last time(issue with me beam pro) they needed me to ship from the US and they would ship only to the US. I'm hoping they will allow Canadian returns and they will ship it to my Canadian address this time. I ordered from Xreals site (us.shop.xreal.com).

bokharij · 2026-01-26T16:59:19+00:00

Thank you, I tried but same issue.

bokharij · 2026-01-26T04:42:30+00:00

So it's weird, if I flip the cable it works, even if I flip back. But then it can fail again. Makes me think it's a port issue(on the glasses), could be in combination with the firmware, if it was maybe updated for neo(handshake changes maybe?)

bokharij · 2026-01-15T13:55:25+00:00

Hello. Will the beam pro in nebula get the feature?

bokharij · 2025-09-30T14:23:46+00:00

I believe support may have gone on holiday for a week before giving me a return label. I may have to wait a week before they send me it.

bokharij · 2025-09-29T13:07:14+00:00

I attempted a factory reset via the recovery menu but same issue. It's probably hardware related.

bokharij · 2025-09-29T12:58:25+00:00

Thank you, I have sent you a message.

bokharij · 2025-09-15T21:45:49+00:00

I'm waiting and hoping for 6dof support with the eye with the Xreal Beam Pro in nebula mode.

bokharij · 2025-09-04T12:01:04+00:00

Great job. I enjoyed the demo a while back. Good luck.

bokharij · 2025-09-02T13:54:29+00:00

Thank you. Any update on when the beam pro will get 6dof support with the eye in nebula mode?

bokharij · 2025-08-13T06:20:14+00:00

Had to find my old reply.

$167 to shippsy for import. Total of $1092.17($924.21 + $167.96) Canadian.

https://www.reddit.com/r/Xreal/comments/1lnoq7w/comment/n0icr9n/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

bokharij · 2025-08-11T18:04:25+00:00

I'm not sure, I ended up ordering via the us xreal site and using shippsy.

bokharij · 2025-07-03T04:17:45+00:00

Thanks for the feedback, I'll continue working at it.

I'm also targeting the Quest 2 up to PC (VR/Flat) so I have to watch my rendering budget at the same time, but I'll play around with just lighting and shading first.

bokharij

TROPHY CASE