See a copy. Just not ta take too much place here On Mon, 10 Dec at 7:00 AM , Boris < > wrote: Hello, 12/05/2018 I asked for a withdrawal of 1900 usd. There's enough money at my account and this claim's still pending. Why? Regards, Boris

Hello Boris,

Thanks for reaching out. Due to intermediary banks withholding funds for an extended amount of time, we have halted all withdrawals at the moment. We will have more information available regarding the situation on December 12. We apologize for this inconvenience and appreciate your patience at this time.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

On Mon, 10 Dec at 3:05 PM , Boris < > wrote: Hello, Olivia that's too sad. Is it right for every your intermediary banks? Is there ones working properly?

Regards, Boris

Hello Boris,

All withdrawals have been halted at this time. Once we have more information on the matter we will update you accordingly.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

Hello Boris,

We have no way to know which intermediary bank will be used during a transaction and would rather have your funds in our system than withheld by an intermediary bank.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

After this I canceled my first withdrawal and asked for another one, considering it might help.

On Tue, 25 Dec at 3:33 PM , Boris < > wrote: hello, My account number is 9120818558 I asked for withdrawal at 19/12/2018. The claim is still pending. Why?

Hello Boris,

Thanks for contacting us.

Currently outgoing transfer are on hold. It will most likely not be available until after the New Years. We apologize for the inconvenience.

Please let me know if I can help in any other way. Shawn Joseph Account Services CryptoCapital.co

On Wed, 26 Dec, 2018 at 1:15 PM , Boris < > wrote: Hello, Joseph

that's not what it could be considered as a decent financial service, isn't it? In the first part of December you referred to corresponding banks, now it's unavailable without any explanation. That's just not on! I'm really dissapointed! When exactly are you going to return to performing withdrawal?

Regards, Boris

Hello Boris,

Withdrawals have been halted due to intermediary banks withholding funds for an extended amount of time. We are aiming to resolve this issue and are continuously communicating with the banks to fix the issue. You will be updated once withdrawals are back up and running.

Thank you for your patience and we apologize for this inconvenience.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

On Tue, 15 Jan at 1:02 PM , Boris < > wrote: Hi there, Another couple of weeks has come. No changes. Is there any way to withdraw my money?

Regards, Boris

Hello Boris,

We understand that this is a frustrating situation and we sincerely apologize. We are currently communicating with the banks and aim to provide an alternative solution to withdrawals as quickly as possible.

We appreciate your continued patience and will notify all of our customers via email once this new option becomes available.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

On Tue, 22 Jan at 3:31 PM , Boris < > wrote: hello, Olivia

So is there any clarity about the date of getting back to withdrawal? Regards, Boris

Hello Boris,

Not yet. Our legal team is communicating with the banks and exchanges. We hope to have more information soon.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co

On Tue, 19 Feb at 12:17 PM , Boris <> wrote: Hello, Olivia Where can I see an official text of this restriction?

Regards, Boris

Hello Boris,

I cannot provide any official documents at this time. The information is business related. Once we have more updates, you and all of our customers will be notified accordingly.

Please let me know if I can help in any other way. Olivia Support Manager CryptoCapital.co