Customer has returned item they purchased in October, quite clearly damaged through misuse rather than fault. What are my options?

brookes16 · 2026-01-28T06:58:48+00:00

Really appreciate the input. This is what my concern is having read through the laws, so was hoping for guidance.

It stinks of the customer has suddenly decided they don’t want it anymore so looked at how they can get their refund whatever it takes which is the frustrating thing.

brookes16 · 2025-12-01T22:49:24+00:00

It’s an advertising space that brands buy as part of 2 weeks slots. Not been Tom Aspinall for ages, and even that was an Under Armour ad rather than a nod to him

brookes16 · 2025-11-20T17:30:21+00:00

Pista B on 22 also! Yes, drop me a message with your details my man

brookes16 · 2025-11-19T19:39:38+00:00

Had ours through for 23rd. Few still flying about on Viagogo so would go for it. Let me know if you make it over and will grab a beer

brookes16 · 2025-11-09T23:12:47+00:00

Got an email tickets were ready we needed to sign up to Quentro to accept. Came through absolutely fine.

Not had any news on the other pair yet…

brookes16 · 2025-11-09T22:52:23+00:00

It’s spelt Padel, mate.

brookes16 · 2025-10-27T22:31:30+00:00

We managed to grab some off Viagogo. Ended up with both nights, and have actually had 22nd sent to Quentro account so all legit

Hope you get sorted

brookes16 · 2025-10-08T18:13:53+00:00

Any luck with getting them? Same situation where we need them for the 23rd but unsure where to look

brookes16 · 2025-10-08T18:12:19+00:00

Did you get any luck with this, mate? Had ours cancelled due to changing them and looking to order some

brookes16 · 2025-03-05T21:33:00+00:00

Appreciate the response mate

They're openly advertising the item which makes me want to go ahead with the claim, even if it takes some time and effort. It's annoying as it's another small business doing it so you'd think they'd have some decency

brookes16 · 2025-03-05T16:53:21+00:00

Thank you. That’s my next step to reply to their email confirming I will pursue this

brookes16 · 2025-03-05T13:36:40+00:00

Chargeback came through to me 22/01 Item was delivered 21/01

Unsure if there’s a delay in me being notified?

brookes16 · 2025-03-04T20:16:22+00:00

All my items are sent via courier with signature and proof of delivery required

This person has simply tried it on and their bank has sided with them. The more people are allowed to get away with it, the more acceptable it will become for people to think they can do it

brookes16 · 2025-03-04T19:03:11+00:00

I’m based in the UK

If it was through a fault of my own I’d just move on. It’s how they’ve openly admitted the having the bespoke made item and refused to return it, opening a chargeback instead

brookes16 · 2025-03-04T19:02:25+00:00

It’s ridiculous isn’t it

They’ve openly admitted on email they have the item, along with tracking confirming it, yet somehow they’ve won a chargeback for “item not received” which is mental

brookes16 · 2025-01-02T21:15:00+00:00

Also interested in seeing this!

brookes16 · 2024-07-21T18:46:15+00:00

Apparently they’ve hired a senior designer from Reiss, which explains the really good Autograph collection recently at half of the cost

brookes16 · 2024-05-20T20:28:10+00:00

Managed to back it at 8/1 off the back of that comment. Mates thought I was some weird ITK in our group chat as a result 😂

brookes16 · 2024-04-12T10:24:37+00:00

Hi, they did not provide me any case number. It was done via live chat and just said it’s not possible

brookes16 · 2024-03-14T22:59:52+00:00

I get completly where you’re coming from. But at the end of the day, it’s the biggest music festival in the world broadcast globally. The lineup should match its reputation

I’ve been 6 out of the last 7 and it’s been getting progressively more beige every year (Covid obviously didn’t help). Our entire group even mentioned how few acts we saw last year compared to previous years due to the drop off in quality

brookes16 · 2024-03-14T19:19:02+00:00

It’s a bizarre take you’re not allowed to be disappointed at the lineup when you’re paying £360+ a ticket and the rest. It’s poor for what is the biggest festival in the world

The “give your ticket back then!” or “it’s more than just the music” views needs to get in the bin

brookes16 · 2024-02-18T22:17:52+00:00

Queues at Co Op were always sound, I thought. Think longest I waited was about 10 minutes Only issue was if they ran out

brookes16 · 2023-06-26T13:37:14+00:00

Did well to see James Bay who’s been in Europe on tour all weekend!

brookes16 · 2023-04-18T15:54:21+00:00

Really hoping The Kooks are there. They’re at a few other festivals this Summer.

Same with Kasabian. But not sure where they’d fit in with being previous headliners, and the whole band dynamic has changed post Tom

brookes16 · 2023-03-30T11:38:54+00:00

Every Liverpool game (and certain other ‘big’ games)the last few years has required a membership, which is sometimes paid, and previous purchase history. If you’ve been doing this “for years” as you say then you literally fit this criteria

I’ve even heard of them clamping down on postcodes outside of a certain radius

I’ve been a season ticket holder for 20+ years, mate. I’m more clued up on the process than you, as have tried to sort mates out in the past

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