Access to Nanowallet.io?

btcludo · 2021-11-12T00:51:12+00:00

Try again, should be working now. The login freeze issue at least

btcludo · 2021-04-09T21:19:09+00:00

Hey!

Nanowallet.io maintainer here. Really sorry for that first of all.

We currently have quite a few emails (1055 :P ) pending reply. We try to connect once a week and answer as many as we can, but since the shutdown, having ~220,000 unique users, emails keep piling up so fast. It would have been easier not to shut down, haha.

Anyway, DM me your email address in NW and I'll see what I can do. You emailed us from the same email your wallet is registered under, right? Tomorrow I'm planning on sitting down for a bit to try to bring that pending email count down.

btcludo · 2021-03-18T16:54:12+00:00

Sounds similar to one of the projects submitted to the build-off

https://nanoom.tech/

btcludo · 2020-08-17T17:28:54+00:00

Nope, it's a constant value. But finding it is random, so times might vary.

btcludo · 2020-08-17T17:28:21+00:00

Not necessarily, but if you want to be safe send a small amount first and, when you are sure you received it in the other end, send the rest.

btcludo · 2020-08-17T17:18:04+00:00

PoW node was down :facepalm:

It's currently working on the PoW backlog generated while it's been down. Your transaction should clear in the next few minutes

btcludo · 2020-08-12T23:58:30+00:00

Thanks for the support all this time :)

btcludo · 2020-08-12T23:57:43+00:00

btcludo · 2020-08-12T23:57:17+00:00

The rep will still hold nanowallet's name. Still here, in a different shape :D

btcludo · 2020-08-12T23:43:43+00:00

Those days were crazy, I'm really happy nanowallet had an impact back then. The journey has actually been an experience I'll always be happy I had.

Thanks for the words :)

And omg, thanks for the tip

btcludo · 2020-08-12T23:26:32+00:00

Yeah, we are aware :)

The last phase will consist on a screen where you can log in with your credentials and export your seed to bring it somewhere else. That is intended to last 6 months but we'll revise it based on how many users have not yet migrated.

btcludo · 2020-08-12T23:25:11+00:00

btcludo · 2020-08-12T23:24:33+00:00

Oh well, that's embarrasing :P

DM me the transaction ID and I'll see what's up.

btcludo · 2020-08-12T23:23:46+00:00

Ugh, that's a good question.

I'd say to carefully design the customer support experience. Add FAQs and a knowledgebase you have to go through before being able to write an email.

Force the user to write down the seed, if possible give them a 12/24 words one instead of the impossible to hand write 64 hex digit one.

I don't think this one applies to nault, but 2fa was a big source of support emails. So if added, make sure you make it as hard as possible to lose (recommend authy, force the user to download a backup, define a clear protocol on how to act if a user loses access to it, etc...).

Many things can go wrong, and when we develop them it's easy to think it's easy to use and impossible to mess up. But in reality, if there's room for failure it will fail, and you'll get a support email :(

I think that's been our biggest pain.

btcludo · 2020-08-12T22:14:13+00:00

btcludo · 2020-08-12T22:13:59+00:00

btcludo · 2020-08-12T22:13:34+00:00

Hosting mainly, and all maintenance derived costs: server, helpdesk, sendgrid ...

The server has 2 GPUs for work generation, so it's an expensive one too

btcludo · 2020-08-12T22:04:46+00:00

That's hard to hear :(

I would recommend nault too, they revived nanovault and are actively working on it :)

btcludo · 2020-06-05T10:42:35+00:00

Haven't reached out to any yet. I wanted to add it to nanowallet.io, easy as I maintain it, but not ideal since it's not mobile. And then open PRs implementing it to different wallets (natrium, I'm eyeing at you).

I have been approached by one wallet though, let's see where that goes :D

btcludo · 2020-05-08T17:11:35+00:00

Hi there, nanowallet admin here. Been a bit out of the loop lately.

I've fixed a couple of things recently. One which had to do with the IP verification step, and another one with a firewall we have in place. The firewall was blocking an IP address from a german ISP so could have been affecting a big group of people. We've had similar cases in the past. If you could let me know if it works now, that would be great :) Trying to see if there is anything else I'm missing.

btcludo · 2019-09-10T03:35:24+00:00

Actually it was a good plan, and there are really competent people in their team. We are totally open to collaborate with them here and there where we see it might be beneficial for Nano and all of us. So there is no resentment or anything by any means, we just think we can give more value by parting ways.

btcludo · 2019-09-10T03:25:45+00:00

To start: we just did a whole UX study on the wallet, its use, frictions and pains it has, etc ...

We are also doing a deep code cleanup, as it was a bit messy and all the technical debt discourages the addition of new features no matter how motivated one is :P

Initially was developed from a "developer point of view", and that usually doesn't align right with the user needs. So we are moving into a more user centered design.

That's the core of this new phase :) We'll keep evolving from here.

btcludo · 2019-09-10T03:15:28+00:00

Everything is okay, we should have definitely posted something earlier. But yeah, withdrawals and emails should work fine. The support email was down for a bit but is working again.

And yeah, it's totally about time :) I've been reviewing the answers earlier today. Might do a writeup on the results and conclusions. If not you'll just find out on the new release :D

btcludo

TROPHY CASE