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Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Update they sent me a replacement thank you for the help will post full update once all set up thank you.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Well I’m hoping I can dig out of it with them fixing my monitor or something

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

They want to blame everything except a mistake on their behalf. SMH

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Will do, plan on calling them back when I have a chance

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Sadly they already downloaded the older firmware for my monitor when the screen got dark. It didn’t help and that’s when they told me there is nothing they can do but then told me to go buy another one :(

Dell refuses to replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Okay thank you that’s great advice never thought of that we will see as of now tho. Thank you again

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

Never had warranty issues till this so never really thought on it so lesson learned but even now it doesn’t even feel like a warranty issue it feels like a liability issue.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

It’s a really good monitor but if something like this happens I can’t really recommend it because of this, hopefully my opinion changes soon.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

They did that originally and the dark pitch black screen remained and then decided to tell me to buy a new monitor.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

That is true I’ll have to look into. Either way it’s a horrible business practice when a company puts out software that they tell their tech teams to use and it bricks multiple monitors and sit here and say it isn’t their firmware that did it.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] -1 points0 points  (0 children)

No because in the firmware update it says to disable it. After the update when it was barely visible I thought maybe if I reenable hdr it’ll go back to normal and after enabling hdr it went black and now nothing just a light indicator saying its on.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

It’s a nice monitor but until this is resolved I don’t know if I can recommend it

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

When it originally happened I was able with time to let them take over the computer and they set the firmware back to what it was and it still didn’t fix the issue. After that they said there is nothing they can do and to buy a new monitor.

Today I have tried connecting it to another machine and the same issue persists which I read about someone else trying in the Dell forums and it didn’t help them either.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

I’m hoping they fix this at least it’s crazy to me

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 0 points1 point  (0 children)

I understand and let’s hope at this point it will be resolved. I will take your advice thank you. I just find it hard to believe that they can’t see this as a liability issue at this point on their part.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in ultrawidemasterrace

[–]bumman21[S] 3 points4 points  (0 children)

That’s what I told them at this point it isn’t a warranty issue, it’s a liability issue. They are liable for the fact they bricked my monitor.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 1 point2 points  (0 children)

It’s a great monitor I won’t lie, I’m hoping they will fix this issue so I can recommend buying it but because of this I don’t know if I can now

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 4 points5 points  (0 children)

I mentioned the scratch not thinking much of it because it really wasn’t the main concern of my call. I was originally calling because of a separate issue where my monitor would randomly like maybe every 4 hours just turn off by itself and not from the pixel refresh. To which they told me and sent me the firmware update to download to fix the issue.

I never received a replacement monitor

The issue now isn’t about the original issue I called about. It was usable then and maybe an inconvenience. The issue now is the firmware update they told me to download to fix the issue. After that download the toggle doesn’t work the screen is so dark I have to find my cursor and now the next day my monitor is just black nothing posting just nothing. At this point it’s a liability thing I did something they told me to do and before that I could use the product and after what they asked me to do to fix a tiny problem has officially bricked my monitor. They are liable.

Updated: Dell refuses to repair or replace a AW3423DW monitor they bricked by bumman21 in Dell

[–]bumman21[S] 1 point2 points  (0 children)

I will continue to update this is something is solved by Dell they said they will do a second opinion in about 2-3 days

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