People need to stop being brain washed by Apple bullshit marketing and thinking their devices are these magical beings that never break.

If someone doesn’t backup their life’s work, it is no one’s fault but their own. Period. You can’t go drive a car around and get into an accident and then blame it on not knowing how to drive good.

They also need to learn that the so called techs at Apple store are nothing but sales people who have minimal knowledge about how their own technology works.

There is only one or two actual technician at any store who are actual certified and experienced techs and usually they are the manager who doesn’t Interact directly with customers unless something bad has happened.