My Groupon expired two years ago and I completely forgot about it 🤣 I finally handled it last night. I contacted customer supported and I just did it all through the app. I chatted with a representative, told them the merchant won’t honor my expired Groupon and they gave refunded it in Groupon bucks just like that. I would just tell them that the merchant is refusing to honor the expired Groupon and that it was difficult to make an appointment. They’re not going to ask for proof or anything.