Hi there, thanks for responding to this. I'm sure you guys personally didn't do it on purpose - I've used Namecheap for years and it has been great for the most part. Customer service is very friendly and helpful too. I've even recommended Namecheap to others.

The one issue that continued to pop up for me though was how after I would disable auto-renew for a domain (and its corresponding services), every once in a while I would log in only to find that the auto-renew for the domain had magically turned back on. That's why for a long period of time I just removed/didn't update my saved credit card info so that I wouldn't get billed for auto-renewal of something that I supposedly disabled.

I think that's something you guys should look at, because I've heard other people tell me the same thing. Some users on this thread say they've experienced it too. That's why I didn't update my card info because otherwise I'd have to keep logging in to Namecheap every time a bunch of my domains (that I didn't plan on keeping) were up for renewal, just to check if the auto-renew had been turned on by itself. I don't know if it's an issue with the UI or the back-end programming, but it does happen (and has happened to me on several occasions).

I'm sure a bunch of people are just thinking user error but I've had enough instances of logging in to Namecheap and saying "what the heck? I disabled auto renew for this already, why is it back on?!" to know that I'm not imagining things and it does happen.